# Jaclyn Ross

Jaclyn Ross is a remote worker on Himalayas, Assistant Manager at Cherry Hill Programs, based in United States.

Source: https://himalayas.app/@jaclynross

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Energetic retail professional with proven leadership and customer service skills.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | retail management, Sales Associate, Customer Service |
| Skills | Leadership, Customer Service, Sales Management, Merchandise, Problem Solving, Photography, POS Cash Handling, retail management |

## What I'm looking for

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I am looking for a role that challenges me and allows me to utilize my leadership skills in a supportive team environment.
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## About

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I am an energetic and experienced retail professional with a strong background in management and customer service. My career has been marked by my ability to lead teams effectively, achieve sales goals, and maintain high standards of service. I thrive in dynamic environments where I can leverage my skills to enhance team performance and contribute to organizational success.

Currently, I serve as an Assistant Manager at Cherry Hill Programs, where I utilize my photography skills to capture high-quality seasonal portraits while managing a motivated sales team. My previous experience as a Keyholder at Nine West allowed me to develop my merchandising and customer engagement strategies, consistently exceeding sales targets. I am passionate about delivering exceptional customer experiences and resolving concerns promptly and professionally.
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## Experience

### Assistant Manager (current)

Cherry Hill Programs. Dec 2024 - Present

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Managed and motivated a sales team, ensuring high-quality seasonal portraits were captured using photography equipment. Operated POS systems efficiently, handled end-of-day deposits, and consistently met or exceeded sales goals. Resolved customer concerns promptly and professionally, contributing to a positive work environment.
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Skills: Photography, Sales-Management, Team-Leadership, Customer-Service, Conflict-Resolution, Performance-Management

### Keyholder

Nine West. Nov 2015 - Jun 2018

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Led and motivated a team of sales associates, fostering a positive and productive work environment. Resolved customer inquiries and complaints effectively, while executing visually appealing merchandise displays according to brand standards. Achieved and exceeded sales targets through effective merchandising, upselling, and customer engagement strategies.
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Skills: Team-Leadership, Sales-Management, Customer-Service, Conflict-Resolution, Upselling, Customer-Engagement, Sales-Targets

### Customer Service Representative

Marshalls. Oct 2006 - Jul 2008

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Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience. Assisted customers with product selection and managed returns and exchanges efficiently, adhering to company policies. Handled various forms of payment, ensuring accurate register balancing at the end of each shift.
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Skills: Customer-Service, Payment-Processing, Customer-Satisfaction

### Cashier

Hess. Feb 2004 - Aug 2006

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Processed customer transactions efficiently and accurately, including cash, credit, and debit transactions. Packaged and bagged items carefully, while delivering exceptional customer service by greeting customers warmly and addressing their needs.
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Skills: Customer-Service, Payment-Processing

## Education

### Voorhees High School

High School Diploma, General Studies

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Obtained High School Diploma.
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## Tech stack

- Gmail

To contact Jaclyn, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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