# Jack William Macdonald

Jack William Macdonald is a remote worker on Himalayas, Customer Service Advisor at The ESP Group, based in United Kingdom.

Source: https://himalayas.app/@jackwilliammacdonald

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Resourceful professional skilled in media, communications, and customer service.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Job categories | Customer Service Advisor, Communications Specialist, Customer Service Manager, Community Manager, Customer Support Consultant, Customer Service Officer, Customer Service Executive, Customer Support Agent, Customer Service |
| Skills | Verbal Communication, Written Communication, Art And Creativity, Attention To Detail, Teamwork, Communication Adaptability, Social Media Management, Problem Solving, Data Analysis, WordPress, Hootsuite, Linc |

## What I'm looking for

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I am looking for a role that values communication and creativity, offering opportunities for growth.
```

## About

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I'm a resourceful and adaptable professional with a strong background in media, communications, and customer service. My experience includes working directly with clients to understand their needs, build trust, and deliver tailored solutions. I have developed strong communication skills and am proficient in various media and customer service techniques, including social media management and effective problem-solving.

In my current role as a Customer Service Advisor at The ESP Group on behalf of Transport for London, I provide exceptional customer service through phone and email, assisting with various issues related to Oyster cards. I consistently meet performance targets and have been recognized for my ability to train new employees, ensuring they are equipped to help customers effectively. My previous experience as a Community Operative Manager at Bulbshare allowed me to create and manage online brand communities, where I collaborated closely with clients to generate content ideas and analyze data for actionable insights.

With a Bachelor of Arts in Sports Journalism from the University of Lincoln, I have honed my skills in media production and communications. I am eager to blend my skills in communication, organization, and adaptability to excel in a dynamic career within communications and customer service.
```

## Experience

### Customer Service Advisor (current)

The ESP Group. Mar 2024 - Present

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Provided exceptional customer service and communication skills through phone and email, assisting with lost, stolen, and failed Oyster card issues, ensuring timely and accurate resolutions. Consistently met performance targets, scoring highly on customer surveys and internal performance reviews.
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Skills: Communication-Skills, Customer-Service, Problem-Solving, Data-Protection

### Community Operative Manager

Bulbshare. Jun 2022 - Oct 2023

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Created, built, and ran online brand communities, collaborating closely with clients to generate content ideas and develop interactive surveys. Analysed data to provide actionable insights and presented findings and proposals to clients.
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Skills: Community-Management, Content-Creation, Data-Analysis, Research-Skills

### Media & Communications Officer

Lincoln City Women FC. Mar 2022 - Jun 2022

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Managed social media channels, creating graphics and scheduling posts across three platforms to enhance brand visibility. Provided live match coverage, including tweets, match reports, and player interviews.
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Skills: Social-Media-Management, Graphic-Design, Hootsuite, PressBox

### Senior Reporter

The Linc, University of Lincoln. Sep 2019 - Jun 2022

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Specialised in coverage of Lincoln City FC, including match reports, live match-day coverage, and involvement at press conferences. Utilized WordPress, Adobe Creative Suite, and SEO techniques to produce engaging multimedia content.
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Skills: Sports-Journalism, WordPress, Adobe-Creative-Suite, SEO, Interviewing

### Media Assistant

Lincoln City FC. Sep 2019 - Mar 2021

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Covered Lincoln City's under 18's team, including match-day coverage, live tweets, filming games, and post-match interviews. Conducted pre-match press conferences with management and players.
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Skills: Match-Reporting, Video-Filming, Interviewing, Teamwork

## Education

### University of Lincoln

Bachelor of Arts, Sports Journalism. Grade: Upper Second Class Honors

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Graduated with Upper Second Class Honors. Studied Sports Journalism, focusing on media, communications, and reporting.
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### Driffield Sixth Form

A Levels, English Language, Media Studies, Sociology

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Completed A Levels in English Language, Media Studies, and Sociology.
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## Tech stack

- Gmail
- WordPress
- Hootsuite
- Linc

To contact Jack William, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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