# Ivory Christel Arriola

Ivory Christel Arriola is a remote worker on Himalayas, Trust & Safety Associate at Accenture, based in Philippines.

Source: https://himalayas.app/@ivorychristelarriola

```text
Trust & Safety specialist with strong remote customer support experience.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Trust And Safety Consultant, Trust And Safety Consultant, Content Moderator, Operations Associate, Community Manager, Trust and Safety Associate, Customer Trust Specialist, Trust And Safety Case Manager, Trust And Safety Analyst, Customer Service |
| Skills | Communication Skills, Content Moderation, Remote Customer Support, Compliance Policies, Community Management, Task Management, Accuracy, Problem Solving, Conflict Resolution, Social Media Management, Content Creation, Competitor Research, Empathy, Communication Adaptability, Canva, Microsoft Office, Capcut, Google Workspace, ChatGpt, Meta Business Suite, Zoom, Performance Monitoring, Trust and Safety |
| Portfolio | https://arriolaporfolio.my.canva.site/smva |

## What I'm looking for

```text
I seek a remote or hybrid role in trust & safety or customer support where I can enforce policy, improve processes, and deliver accurate, user-focused outcomes.
```

## About

```text
I am a detail-oriented Trust & Safety and customer support professional with hands-on experience moderating user-generated content and enforcing platform compliance. I have worked in high-volume, international, and remote environments where accuracy and adherence to policy are essential.

At Accenture I reviewed sensitive social media content and actioned violations to uphold community and safety guidelines, maintaining productivity and accuracy under pressure. Previously at Concentrix I enforced product listing policies, verified seller applications, and detected fraudulent IDs to protect platform integrity.

My background also includes airline operations support at WNS Global Services, where I managed flight bookings, ticket reissuance, and travel guidance while ensuring compliance and quality service. I bring strong communication, problem-solving, and conflict-resolution skills to customer-facing and moderation roles.

I am comfortable using tools such as Canva, Microsoft Office, Capcut, Google Workspace, ChatGPT, Meta Business Suite, and Zoom, and I focus on delivering reliable results, improving processes, and contributing to safe, user-focused platforms.
```

## Experience

### Trust & Safety Associate (current)

[Accenture](https://himalayas.app/companies/accenture). Jul 2024 - Present

```text
Reviewed user-generated social media content to enforce community and safety guidelines, actioning explicit or harmful violations while maintaining productivity and accuracy in sensitive moderation tasks.
```

Skills: Trust-and-Safety, Content-Moderation, Enforcement, Accuracy, Remote-Customer-Support, Communication-Skills, Performance-Monitoring, Compliance

### Advisor I

[Concentrix](https://himalayas.app/companies/concentrix). Jan 2024 - Sep 2024

```text
Reviewed product listings and seller applications to enforce platform compliance, removed prohibited content, and detected fraudulent IDs to maintain platform integrity and quality standards.
```

Skills: Content-Moderation, Fraud-Detection, Communication-Skills, Quality-Assurance, Accuracy, Enforcement, Compliance

### Operations Associate

[WNS Global Services](https://himalayas.app/companies/wns-global-services). May 2023 - Nov 2023

```text
Handled inbound support for flight bookings, changes, ticket reissuance, and hotel reservations while providing travel guidance and ensuring accuracy, compliance, and quality service in a fast-paced environment.
```

Skills: Customer-Support, Ticketing, Accuracy, Problem-Solving, Time-Management, Compliance

## Education

### Romblon State University

Bachelor of Science, Civil Engineering

```text
Completed a Bachelor of Science in Civil Engineering with coursework and training relevant to engineering principles and design.
```

## Tech stack

- Gmail
- Google Workspace
- Canva
- CapCut

To contact Ivory Christel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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