# Isaac Frimpong Isaac Frimpong is a remote worker on Himalayas, IT Support (Part-Time) at MCBIZY Ghana Limited, based in Ghana. Source: https://himalayas.app/@isaacfrimpong1 ```text Operations and Supplier Onboarding professional at WMI Worldwide who built Microsoft ECIF’s global support and escalation model. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Ghana | | Authorized to work in | Ghana | | Salary expectations | 60k+ USD | | Job categories | Operations Professional, Onboarding Manager, Procurement Specialist, IT Support Specialist, Project Coordinator, Data Analyst | | Skills | Operations Management, Supplier Onboarding, Vendor Management, Procure To Pay, Purchase Order Management, SLA Management, Escalation Management, Compliance, SSPA, RFP, Project Management, PMP, Agile Project Management, Stakeholder Management, Process Improvement | | LinkedIn | https://linkedin.com/in/isaac-frimpong-asante-pmp-23b074126 | ## About ```text At WMI Worldwide, I built and ran the support and escalation model for Microsoft's global ECIF Supplier Onboarding program. I partnered with Dynamics engineering to roll out the Cosmic CRM case-management process and Power BI reporting for senior stakeholders. I presented case trends and results at quarterly business reviews, and supported time-critical approvals while meeting legal and compliance requirements. Earlier in the program, I guided suppliers through onboarding and managed support requests within SLA. At Max & Max Ltd., I made day-to-day operational decisions, negotiated vendor contracts, and introduced an Excel-based system for daily records and weekly management reporting. I recently completed an MSc in Data Science at the University of Ghana, adding Python and machine learning to my operations and reporting toolkit. ``` ## Experience ### IT Support (Part-Time) MCBIZY Ghana Limited. Jan 2025 - Oct 2025 ```text Resolved staff support requests remotely, wrote and rolled out IT policies, recommended new technology, and managed data backups and disaster-recovery planning. ``` Skills: IT-Support, Remote-Support, IT-Policy, Procurement, Inventory-Management, Data-Backup, Disaster-Recovery ### Support Manager, ECIF Global Supplier Onboarding WMI Worldwide. May 2021 - Jun 2023 ```text Built and owned the end-to-end support and escalation model for the ECIF Supplier Onboarding team, tracking trends to cut onboarding cycle times. Partnered with Dynamics engineering to design and roll out the Cosmic CRM case-management process and presented case data at quarterly business reviews. ``` Skills: Supplier-Onboarding, Escalation-Management, Dynamics-365, Power-BI, CRM, Stakeholder-Management, Compliance, Process-Improvement ### Tool Support Specialist, OneAsk (Dynamics 365 CRM) WMI Worldwide. May 2019 - Jun 2021 ```text Resolved incoming support tickets within a strict 24-hour SLA, working with engineering on issues across the OneAsk CRM and connected systems. Ran user acceptance testing for new releases and wrote user and team training guides. ``` Skills: Dynamics-365, CRM, SLA-Management, User-Acceptance-Testing, Training, Feature-Requests ### Support Lead, ECIF Global Supplier Onboarding WMI Worldwide. Aug 2019 - May 2021 ```text Guided suppliers through the ECIF enablement process, managing communication by email, ticketing system, and Microsoft Teams within SLA. Worked with stakeholders to scope extra workload and resources for PO submission and extension. ``` Skills: Supplier-Onboarding, SLA-Management, Microsoft-Teams, Ticketing-Systems, Stakeholder-Management, Process-documentation ### Procurement Specialist, ECIF Operations WMI Worldwide. Sep 2018 - May 2019 ```text Created, processed, updated, and closed assigned purchase orders accurately and within SLA. Prepared statements of work and ensured partners met SSPA, RFP, and vetting requirements, managing the full lifecycle through invoicing and IO/PO closure. ``` Skills: Procurement, Purchase-Order, SLA-Management, Compliance, SSPA, RFP, Vetting, Invoicing ### Administrative Assistant 360gv Group Ltd.. Jan 2017 - Dec 2018 ```text Provided administrative support to the organization, handling day-to-day tasks and assisting with operational activities. ``` ### Operations Manager Max & Max Ltd.. Aug 2009 - Jul 2016 ```text Made day-to-day operational decisions to keep branches running efficiently, represented the company in stakeholder meetings, negotiated vendor contracts, and introduced an Excel-based system for accurate daily records and weekly management reporting. ``` Skills: Operations-Management, vendor-negotiation, Excel, Reporting, Stakeholder-Management ## Education ### University of Ghana Master of Science, Data Science. 2025 - Present ```text Pursuing an MSc in Data Science, with expected completion in August 2026. ``` ### Project Management Institute Project Management Professional (PMP), Project Management. 2017 - 2026 ```text Holds the Project Management Professional (PMP) certification, valid through 2026. ``` ### Microsoft Microsoft Certified: Power Platform Fundamentals (PL-900), Power Platform. 2025 - 2025 ```text Earned the Microsoft Certified: Power Platform Fundamentals (PL-900) certification. ``` ### Microsoft Microsoft Certified: Azure Fundamentals (AZ-900), Azure. 2023 - 2023 ```text Earned the Microsoft Certified: Azure Fundamentals (AZ-900) certification. ``` ### Ghana Institute of Management and Public Administration Bachelor of Science, Project Management. 2013 - 2016 ```text Completed a Bachelor of Science in Project Management from GIMPA. ``` ### Kumasi Technical University Higher National Diploma, Building Construction Technology. 2004 - 2007 ```text Earned a Higher National Diploma in Building Construction Technology. ``` ### Project Management Institute Fundamentals of Agile Project Management, Agile Project Management ```text Completed the Fundamentals of Agile Project Management course. ``` ### Project Management Institute Generative AI Overview for Project Managers, Generative AI ```text Completed the Generative AI Overview for Project Managers course. ``` ### LinkedIn Learning Power BI Dashboards; Cybersecurity Foundations, Data Analytics and Cybersecurity ```text Completed courses on Power BI Dashboards and Cybersecurity Foundations. ``` ### YALI Regional Leadership Center Understanding Climate Change, Leadership. 2016 - 2016 ```text Completed leadership training on Understanding Climate Change. ``` ### YALI Regional Leadership Center Management Strategies for People and Resources, Leadership. 2015 - 2015 ```text Completed leadership training on Management Strategies for People and Resources. ``` ## Tech stack - Microsoft Teams - Python - Microsoft Excel - ServiceNow - Power BI - Microsoft 365 To contact Isaac, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Sawyer Benevolent](https://himalayas.app/@sawyerbenevolent): IT Service Desk Support, First Atlantic Bank Ghana - [mariam mensah](https://himalayas.app/@mariammensah): Merchant Success Officer, Hubtel - [Bernard Asante](https://himalayas.app/@BernardAsante): Project Manager, Speed Developers - [debbie Peter’s](https://himalayas.app/@debbiepeters): Senior Team Manager, YourApp - [Pauline Anani](https://himalayas.app/@paulineanani): Customer Experience & Ops Manager, NokNok Ghana - [Jojo Jason](https://himalayas.app/@jojojason): Self Employed, Personal Work - [Hagar Erwuah](https://himalayas.app/@hagarerwuah): AWS and SF Programs and Operations Analyst, ALX Holdings Limited - [CYNTHIA DZAKAH](https://himalayas.app/@cynthiadzakah): Bilingual Quality Analyst, Ubiquity Ghana - [Victor Ashun](https://himalayas.app/@victorashun): IT Project Officer, GBfoods Ghana - [Frank Landon Bentum](https://himalayas.app/@franklandonbentum): IT & Client Success Associate (IT Administrator), Partners In Food Solutions