# Isaac Bichachi

Isaac Bichachi is a remote worker on Himalayas, Endpoint Engineer at Stagwell, based in United States.

Source: https://himalayas.app/@isaacbichachi

```text
Endpoint Engineer at Stagwell managing Jamf Pro across 4,000+ devices and automating macOS fleet operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 100k+ USD |
| Job categories | Endpoint Engineer, IT Systems Engineer |
| Skills | Endpoint Engineering, Jamf, Apple Device Management, Okta, IAM, SAML, SSO, Jamf Connect, Apple Business Manager, Declarative Device Management, FileVault (MacOS), Bootstrap Token, SecureToken, NinjaOne, Jamf Composer |
| LinkedIn | https://linkedin.com/in/isaac-bichachi-9739b083 |

## About

```text
At Stagwell, I administer Jamf Pro across a 4,000+ device macOS fleet, including enrollment, configuration profiles, app deployment, and VPP licensing. I also package apps for Self Service installs to reduce routine helpdesk requests.

I built a self-service macOS Tahoe upgrade workflow in Jamf with swiftDialog, bootstrap token and SecureToken preflight checks, and a mist-cli fallback. It cut upgrade time by several hours per device.

I design automation in Bash, PowerShell, and the Jamf Classic API for bulk operations. I also lead MDM migrations and track fleet-wide OS and FileVault compliance.

Earlier, at Team Enterprises, I resolved support incidents, deployed macOS and Windows devices, and managed Active Directory and office Wi-Fi. I hold the Jamf Certified Associate – Jamf Pro (Jamf 100) and CompTIA A+ certifications.
```

## Experience

### Endpoint Engineer (current)

Stagwell. Mar 2020 - Present

```text
Administered Jamf Pro across a 4,000+ device macOS fleet, including ABM enrollment, configuration profiles, app deployment, and VPP licensing. Designed automation in Bash, PowerShell, and the Jamf Classic API for bulk operations and led a 288-device MDM migration.
```

Skills: Jamf, Apple-Business-Manager, VPPAs, BASH, PowerShell, Jamf-APIs, SwiftDialog, Nudges, FileVault-(MacOS), Freshservice, Okta, NinjaOne

### IT Help Desk Technician

Team Enterprises. Mar 2017 - Oct 2019

```text
Resolved 30+ incidents per day across a multi-platform environment, managing the full ticket lifecycle in SolarWinds, Zendesk, and Freshservice. Deployed and supported macOS and Windows devices for agency staff.
```

Skills: Solarwinds, Zendesk, Freshservice, MacOS, Windows, Active-Directory, WiFi, Web-Applications

## Education

### Florida International University

Bachelor of Science, Information Technology

```text
Bachelor of Science in Information Technology from Florida International University.
```

## Tech stack

- Zendesk
- Okta
- PowerShell
- Solarwinds
- iOS
- macOS
- Windows
- sso
- JAMF
- Bash

To contact Isaac, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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