# Irshad Moosa

Irshad Moosa is a remote worker on Himalayas, Banking Advisor at Royal Bank of Canada, based in Canada.

Source: https://himalayas.app/@irshadmoosa

```text
Project delivery professional at TCS who supported Walmart retail content operations across 10 product categories.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 40k+ CAD |
| Job categories | Project Coordinator, Delivery Manager, PMO Coordinator, Change Management Specialist |
| Skills | Project Coordination, Project Delivery, PMO Support, Project Governance, Workforce Planning, Resource Forecasting, Stakeholder Engagement, Change Readiness Assessment, Change Adoption, Training And Enablement, Risk Management, Issue Management, Escalation Management, Status Reporting, Process documentation |
| LinkedIn | https://linkedin.com/in/irshadmoosa |

## About

```text
At TATA CONSULTANCY SERVICES (TCS), I supported delivery and operational governance across client engagements including Walmart, CVS bswift, Verizon, Citibank, and Telstra. For Walmart retail content operations, I supported delivery across 10 product categories, coordinating content validation, quality, workload planning, reporting, and stakeholders.

At TCS, I led teams of up to 100 employees, including 10 Team Leaders. I coordinated staffing, training, performance, and service priorities, and prepared performance reports for governance discussions and business reviews.

As a Banking Advisor at ROYAL BANK OF CANADA (RBC), I provide banking support and coordinate with internal teams to help resolve client requests. My work also includes maintaining delivery trackers and documentation, supporting training and transitions, and tracking risks and escalations.
```

## Experience

### Banking Advisor (current)

[Royal Bank of Canada](https://himalayas.app/companies/rbc). Aug 2026 - Present

```text
Provides client-focused banking support, handling inquiries with attention to confidentiality, accuracy, and policy requirements. Coordinates with internal teams and refers complex requests to appropriate resources.
```

Skills: Client-Services, Banking-Operations, Communication-Skills, Problem-Solving, Policy-Compliance

### Process Trainer (current)

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Sep 2015 - Present

```text
Delivered process training and reinforced procedures, quality expectations, and accurate case documentation. Supported process and role transitions through onboarding and domain training.
```

Skills: Training, Process-documentation, Quality-Assurance, Onboarding

### Senior Associate (current)

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Sep 2015 - Present

```text
Supported telecommunications and financial-services operations, including high-volume case management and dispute processes. Handled 50-60 customer cases daily and supported queue coordination and escalation handling.
```

Skills: Case-Management, Customer-Service, Dispute-Resolution, Documentation, Escalation-Handling

### Team Leader (current)

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Sep 2015 - Present

```text
Led teams and coordinated staffing, workload allocation, performance, training, and service delivery priorities. Supported delivery and operational governance across client engagements.
```

Skills: Team-Leadership, Workload-Management, Performance-Management, Training, Service-Delivery

### Delivery Manager (current)

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Sep 2015 - Present

```text
Led delivery and operational governance across major client engagements, managing teams of up to 100 employees. Coordinated staffing, workload allocation, performance, training, and service delivery priorities.
```

Skills: Project-Management, Team-Leadership, Stakeholder-Management, Risk-Management, Reporting, Workforce-Planning, Process-Improvement, Training, Client-Engagement

### Team Coach (current)

[Tata Consultancy Services](https://himalayas.app/companies/tata-consultancy-services). Sep 2015 - Present

```text
Coached teams to support consistent execution and team capability. Coordinated onboarding, domain training, coaching, performance reviews, and knowledge transfer.
```

Skills: Coaching, Training, Onboarding, Knowledge-transfer, Performance-Reviews

## Education

### S.N.D.T. University

Bachelor of Arts, English Literature

```text
Bachelor of Arts degree in English Literature from S.N.D.T. University, Mumbai.
```

## Tech stack

- Microsoft Excel
- ServiceNow
- Microsoft Word
- Microsoft PowerPoint

To contact Irshad, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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