# Iris Staro

Iris Staro is a remote worker on Himalayas, Product Manager at PaperClicks, based in Albania.

Source: https://himalayas.app/@irisstaro

```text
Product Manager at PaperClicks, turning customer feedback into product requirements and prioritizing features across B2B software.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Albania |
| Authorized to work in | Albania |
| Salary expectations | 55k+ EUR |
| Job categories | Product Manager, Product Owner, Product Development Manager |
| Skills | Product Strategy, Product Roadmapping, Product Discovery, Task Ownership, Backlog Prioritization, Feature Definition, Requirements Management, User Stories, Acceptance Criteria, Agile, Scrum, Stakeholder Management, Customer Discovery, User Acceptance Testing, Functional Testing |
| LinkedIn | https://linkedin.com/in/iris-staro |

## About

```text
At PaperClicks, I own feature definition and prioritization, translating customer feedback and business needs into product requirements. I manage the roadmap and work with engineering, design, marketing and sales from discovery through release.

At Raiffeisen Bank SHPK, I owned the Data Warehouse backlog and translated stakeholder needs into user stories and acceptance criteria. Earlier at Magoware, I combined product ownership with hands-on software delivery, deployments and database maintenance for B2B customers.
```

## Experience

### Product Manager (current)

PaperClicks. Mar 2023 - Present

```text
Own feature definition and prioritization, translating customer feedback and business needs into actionable product requirements. Manage and refine the product roadmap, working cross-functionally with engineering, design, marketing, and sales.
```

Skills: Product-Management, Product-Roadmapping, Feature-Definition, Requirements-Management, Agile, Scrum, Stakeholder-Management, Customer-Discovery, UAT, Functional-Testing, Release-Management, B2B-Software

### Product Owner – Data Warehouse

Raiffeisen Bank SHPK. Mar 2022 - Mar 2023

```text
Owned and prioritized the Data Warehouse product backlog, aligning development with business initiatives and Head Office requirements. Translated stakeholder needs into user stories and acceptance criteria, and participated in Agile/Scrum ceremonies.
```

Skills: Product-Ownership, Backlog-Management, User-Stories, Acceptance-Criteria, Agile, Scrum, Stakeholder-Management, Data-Warehouse

### Product Development Manager

Magoware. Nov 2020 - Mar 2022

```text
Collaborated with the CTO to define and prioritize new product features, owning the product backlog and coordinating with engineering and design. Owned end-to-end software delivery to B2B customers, including infrastructure, deployment, onboarding, and training.
```

Skills: Product-Management, Backlog-Management, Requirements-Management, Functional-Testing, B2B-Software, Infrastructure, Deployment, Customer-Training

### Pre-Sales & Sales Engineering

Magoware. Oct 2019 - Oct 2020

```text
Presented technical product capabilities and analyzed customer requirements during trials. Collaborated with development teams on feasible solutions and supported product delivery and infrastructure requirements.
```

Skills: Pre-Sales, Sales-Engineering, Requirements-Analysis, Technical-Presentations, Solution-Design

### Technical Support Engineer

Magoware. Apr 2017 - Nov 2019

```text
Investigated customer issues using Freshworks and Jira, including server/MySQL troubleshooting and cloud/on-premise deployments. Supported Google Cloud product infrastructure and operational documentation.
```

Skills: Technical-Support, Troubleshooting, MySQL, Jira, Freshworks, Google-Cloud-Platform, Linux, Networking

### End User Customer Support

TiBO IPTV. Apr 2014 - Apr 2017

```text
Supported end users through Zoho, email, and phone, testing the platform to identify root causes and guiding users on product functionality.
```

Skills: Customer-Support, Zoho, Troubleshooting, User-Guidance

## Education

### University of Alberta

Software Product Management, Software Product Management

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Completed a certification in Software Product Management through Coursera in 2023.
```

### University of Alberta

Client Needs & Software Requirements, Software Requirements

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Completed a certification in Client Needs & Software Requirements through Coursera in 2023.
```

### EPPC Albania

Leadership Skills, Leadership

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Completed a certification in Leadership Skills in 2020.
```

### Google Cloud

Google Cloud Essentials, Cloud Computing

```text
Completed a certification in Google Cloud Essentials.
```

### University of Alberta

Software Processes & Agile Practices, Software Processes & Agile Practices

```text
Completed a certification in Software Processes & Agile Practices through Coursera.
```

### Coursera

Foundations of Project Management, Project Management

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Completed a certification in Foundations of Project Management through Coursera in 2021.
```

### Google

Project Initiation: Starting a Successful Project, Project Management

```text
Completed a certification in Project Initiation: Starting a Successful Project through Coursera in 2021.
```

## Tech stack

- Google Cloud Platform
- MySQL
- Google Analytics
- Redis
- Jira
- HubSpot
- Kibana
- Linux
- Confluence
- Trello
- Firebase
- SQL
- REST APIs

To contact Iris, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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