# Irfan Khan Irfan Khan is a remote worker on Himalayas, Contract Specialist III at Udemy India, based in India. Source: https://himalayas.app/@irfankhan17 ```text Contract Specialist III at Udemy India managing enterprise contracts and Quote-to-Cash operations; previously cut order processing time by 90% at Freshworks. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 140k+ INR | | Job categories | Revenue Operations, Revenue Operations Specialist, Order Management Specialist, Billing Analyst, Financial Operations Specialist | | Skills | Revenue Operations, Quote to Cash, Contract Lifecycle Management, Contract Management, Order Management, Deal Desk Operations, Commercial Operations, Billing Operations, Subscription Management, Invoicing, Renewals, Financial Reconciliations, Financial Settlement, Process Automation, Robotic Process Automation | | LinkedIn | https://linkedin.com/in/irfan-khan-bb1917169 | ## About ```text At Udemy India, I manage end-to-end contract lifecycle operations for Enterprise and Commercial customers, including order forms, amendments, renewals, and quotes. I partner with Sales, Legal, Finance, Deal Desk, Revenue Operations, and Customer Success to support accurate contract execution and Quote-to-Cash operations. At Freshworks, I led a team of five Order Management Analysts and reduced order processing time by 90% through automation and process optimization. I also developed Excel/VBA tools and contributed to projects that generated INR 12 lakh in net revenue. ``` ## Experience ### Contract Specialist III (current) [Udemy India](https://himalayas.app/companies/udemy). Mar 2026 - Present ```text Manage end-to-end contract lifecycle operations for Enterprise and Commercial customers, including order forms, MSAs, amendments, and renewals. Support Quote-to-Cash operations and drive process improvements. ``` Skills: Contract-Management, Quote-to-Cash, Order-Management, Salesforce, Stakeholder-Management, Process-Improvement ### Team Lead – Order Management [Freshworks](https://himalayas.app/companies/freshworks). Oct 2023 - Mar 2026 ```text Led and mentored a team of five Order Management Analysts, overseeing workload allocation and daily operations. Managed end-to-end order lifecycle and reduced order processing time by 90% through automation. ``` Skills: Order-Management, Team-Leadership, Salesforce, Excel, VBA, Process-Automation, SLA-Management, Stakeholder-Management ### Senior Billing Analyst [Freshworks](https://himalayas.app/companies/freshworks). Oct 2021 - Oct 2023 ```text Managed end-to-end order lifecycle, contract validation, and invoicing. Developed Excel/VBA tools and contributed to projects generating INR 12 lakh in net revenue. ``` Skills: Billing, Invoicing, Contract-Management, Excel, VBA, Salesforce, Process-Automation ### Transaction Specialist Representative [Citicorp Services India Pvt. Ltd.](https://himalayas.app/companies/citi). Nov 2018 - Oct 2021 ```text Managed daily debit and credit card transaction settlements at merchant level through Visa and Mastercard. Implemented an RPA initiative for UAE settlement operations. ``` Skills: Transaction-Settlements, Reconciliations, Robotic-Process-Automation, Finance-Operations, MIS-Reporting ### Customer Executive [SBI Cards & Payments Services Pvt. Ltd.](https://himalayas.app/companies/sbi-card). Aug 2017 - Oct 2018 ```text Handled customer queries relating to financial products and services, managing over 50 calls per day. Contributed to a 10% increase in sales through customer engagement. ``` Skills: Customer-Service, Communication-Skills, Sales, Issue-Resolution ## Education ### Hindustan College of Arts and Science Bachelor of Commerce, Commerce. 2014 - 2017 ```text Completed a Bachelor of Commerce degree from Hindustan College of Arts and Science. ``` ### Corporate Finance Institute Accounting Fundamentals, Accounting ```text Completed the Accounting Fundamentals certification from the Corporate Finance Institute. ``` ### Learntube.AI Project Management Assessment, Project Management ```text Completed the Project Management Assessment from Learntube.AI. ``` ### Anna University MBA, Operations. 2018 - 2022 ```text Pursued an MBA in Operations from Anna University, completing the program in 2022. ``` ### Excel Fundamentals Excel Fundamentals, Excel ```text Completed the Excel Fundamentals certification. ``` ### Government Model Senior Secondary School, Port Blair Senior Secondary, Commerce. 2012 - 2014 ```text Completed Senior Secondary education in Commerce from Government Model Senior Secondary School, Port Blair. ``` ### Be10x AI Tool Expert, Artificial Intelligence ```text Earned the AI Tool Expert certification from Be10x. ``` ## Tech stack - Chargebee - Salesforce - Freshservice - Microsoft Excel - FreshDesk To contact Irfan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Eramma Yadav](https://himalayas.app/@erammayadav): Order management and Renewal spec., Infosys BPM Ltd - [Priyanka Goyal](https://himalayas.app/@priyankagoyal12): Deal Desk & Contract Manager, Tata Consultancy Services - [Jagadeesh Gedela](https://himalayas.app/@jagadeeshgedela): Process Specialist (SME) Order Management, Infosys BPM Ltd - [Smrithi Bhat](https://himalayas.app/@smrithibhat): Accounts Receivable Associate, GitLab - [kirti lakhwani](https://himalayas.app/@kirtilakhwani): Tech Solution Consultant / Sales Support Specialist, Microsoft Corporation - [Prathiksha D](https://himalayas.app/@prathikshad): Contract Specialist – Finance Data Steward, Labcorp - [Himanshu Raj](https://himalayas.app/@himanshuraj6): Billing Operations Specialist, AppDirect - [Pawan Chandel](https://himalayas.app/@pawanchandel): Offshore Account Manager / Engagement Commercial Lead, HCLTech - [Jaya Srivastav](https://himalayas.app/@jayasrivastav): Management Trainee, Genpact India Pvt. Ltd. - [Manohar NC](https://himalayas.app/@manoharnc): Student Communication Coordinator, Simplilearn (FullStack Academy)