# Irene Nduku

Irene Nduku is a remote worker on Himalayas, Customer Service Coordinator at Blackpaw Innovatios Company, based in Kenya.

Source: https://himalayas.app/@irenenduku1

```text
Customer Service Coordinator at Blackpaw Innovatios Company, resolving 95% of client issues on first contact.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service Coordinator, Customer Support Staff, IT Intern |
| Skills | Customer Service, Customer Support, CRM Management, Operations Coordination, Administrative Workflows, Process Management, Client Communication, Issue Resolution, Data Accuracy, Data Entry, Spreadsheet Management, Reporting, Documentation, Deliverable Tracking, Ticketing Systems |

## About

```text
At Blackpaw Innovatios Company, I maintain CRM records and coordinate administrative workflows to support team deliverables. I also serve as the first point of contact for client inquiries, resolving 95% of issues on first contact.

Previously, I tracked customer interactions and deliverables at Masai Cables Limited Company, helping maintain accurate client data and support operational reporting. As an IT Intern at Next Technologies LtdNairobi, I supported system maintenance, data tracking, and structured documentation.
```

## Experience

### Customer Service Coordinator (current)

Blackpaw Innovatios Company. Jan 2026 - Present

```text
Maintained CRM records and coordinated administrative workflows to support team deliverables. Served as first point of contact for client inquiries, resolving 95% of issues on first contact.
```

Skills: CRM, Data-Accuracy, Google-Workspace, Excel, Ticketing-Systems, Client-Communication, Reporting, Documentation

### Customer Support Staff

Masai Cables Limited Company. Oct 2024 - Dec 2025

```text
Tracked deliverables and coordinated with departments to ensure timely customer solutions. Maintained data accuracy and organized client data to support operational reporting.
```

Skills: CRM, Data-Entry, Spreadsheet-Management, Reporting, Documentation, Task-Prioritization

### IT Intern

Next Technologies Ltd. Jan 2024 - Apr 2024

```text
Supported operational workflows through system maintenance and structured documentation. Assisted with data tracking and troubleshooting to maintain process accuracy.
```

Skills: System-Maintenance, Data-Tracking, Troubleshooting, Documentation

## Education

### Kiriri Women’s University of Science and Technology

Diploma, Business and Information Technology. 2023 - 2024

```text
Pursued a Diploma in Business and Information Technology with coursework relevant to data management, business operations, and IT systems.
```

### Mitaboni A.B.C Girls’ School

Kenya Certificate of Secondary Education, Secondary Education. 2019 - 2022

```text
Completed the Kenya Certificate of Secondary Education (KCSE).
```

## Tech stack

- Google Workspace
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Irene, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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