# Indu Bala Indu Bala is a remote worker on Himalayas, Customer Support Manager - Customer Success at Rosenberger Interconnect India Private Limited, based in India. Source: https://himalayas.app/@indubala ```text I lead customer success and business operations across order-to-cash, delivery, sales forecasting, and key-account escalations. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 140k+ INR | | Job categories | Customer Success Manager, Business Operations Manager, Sales Operations Manager, Order Operations Manager, Customer Support Manager | | Skills | Customer Success, Order To Cash, Order Management, Sales Operations, Customer Support, Delivery Management, Customer Relationship Management, Tender Management, Supply Chain Coordination, Sales Forecasting, MIS Reporting, Escalation Management, Risk Mitigation, Process Improvement, Team Leadership, SAP SD, Salesforce, ERP Sales, Interactive Sales Dashboards, Backlog Management, Project Management, ISO 9001, ISO 14001, ISO45001:2018 | | LinkedIn | https://linkedin.com/in/indu-bala-b0544753 | ## What I'm looking for ```text I'm looking to lead customer success and business operations where I can strengthen order-to-cash execution, delivery performance, customer relationships, forecasting, and cross-functional process improvement. ``` ## About ```text At Rosenberger Interconnect India, I oversee the end-to-end customer order experience, from order placement through final delivery, while managing order-to-cash execution, sales forecasts, tenders, and key-account escalations. I coordinate sales, production, planning, engineering, and supply chain teams to support material readiness, fulfil purchase-order terms, and mitigate operational and delivery risks. I also use MIS and sales reporting to inform decisions and improve order workflows, dispatch, and payment-cycle activities. Across Rosenberger roles, I exceeded sales targets by an average of 15%, improved delivery and order-to-cash processes, and maintained forecast accuracy through SAP-SD. Earlier, I managed inside sales cycles, tender coordination, procurement, supplier performance, and customer relationships in manufacturing environments. I bring 15+ years of experience connecting customer needs with reliable operational execution, backed by recognition through employee and team awards in 2018, 2019, and 2021. ``` ## Experience ### Customer Support Manager - Customer Success (current) Rosenberger Interconnect India Private Limited. Apr 2022 - Present ```text Oversee end-to-end customer order experience, manage order-to-cash cycle, resolve key-account issues, and coordinate tender activities. Prepare MIS reports and streamline order workflows to reduce turnaround time. ``` Skills: Customer-Success, Order-To-Cash, Order-Management, Sales-Operations, Customer-Support, Delivery-Management, Customer-Relationship-Management, Tender-Management, Supply-Chain-Coordination, Sales-Forecasting, MIS-Reporting, Escalation-Management, Risk-Mitigation, Process-Improvement, Team-Leadership ### Customer Support Assistant Manager Rosenberger Electronic Co. India Private Limited. Jan 2017 - Mar 2022 ```text Exceeded sales targets by an average of 15% through goal setting and sales operations management. Improved order-to-cash and delivery processes through MIS reporting and turnaround-time initiatives. ``` Skills: Sales-Operations, MIS-Reporting, SAP-SD, Order-To-Cash, Customer-Retention, Forecasting, Tender-Management, Risk-Mitigation, Cross-functional-Coordination ### Inside Sales Executive Rosenberger Electronic Co. Private Limited. Feb 2011 - Mar 2014 ```text Managed the inside sales cycle from lead generation to order closure, supporting timely delivery. Maintained client relationships and prepared MIS reports for management oversight. ``` Skills: Inside-Sales, Lead-Generation, Quotations, Order-Closure, ERP-Sales, MIS-Reporting, vendor-negotiation ### Business Coordinator Grid India Power Cables Private Limited. Nov 2009 - Jan 2011 ```text Supported tender submissions by coordinating techno-commercial bids and price bids. Aligned supply with demand and monitored supplier performance to ensure timely order placement. ``` Skills: Tender-Management, Supply-Chain-Coordination, Procurement, Supplier-Management ### Sales Consultant New Age Instruments & Materials Private Limited. Oct 2007 - Oct 2009 ```text Contributed to high-value order closures by delivering product demonstrations and participating in negotiations. Increased repeat business by 15% by tailoring solutions to customer needs. ``` Skills: Sales, Product-Demonstrations, Negotiation, Market-Analysis, Procurement ## Education ### Symbiosis Centre for Distance Learning Post Graduate Diploma in Business Administration, Business Administration. Grade: A ```text Post Graduate Diploma in Business Administration with a focus on Marketing, awarded with Grade A. ``` ### Maharishi Dayanand University Bachelor of Engineering, Electronics and Communications. Grade: 67.8% ```text Bachelor of Engineering in Electronics and Communications, completed in 2007 with 67.8%. ``` ### Project Management Foundation Project Management Foundation, Project Management ```text Training covering project definition, initiation, planning, scheduling, resource allocation, progress monitoring, risk, and closure. ``` ### Internal Auditor, Integrated Management System Internal Auditor, Integrated Management System, Integrated Management System ```text Training as an Internal Auditor for Integrated Management System covering ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018. ``` ## Tech stack - Salesforce To contact Indu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Eesha Dhatia](https://himalayas.app/@eeshadhatia): Senior Manager – Order & Resource Management, Genpact India Pvt Ltd - [naga kumar](https://himalayas.app/@nagakumar): Senior Project Associate, Freo (Moneytap) - [Sumit Khanna](https://himalayas.app/@sumitkhanna): Assistant Manager, Exicom Tele Systems Limited - [Rohit Vuppula](https://himalayas.app/@rohitv): Customer Experience Professional, Honeywell Services Poland Sp. z o. o. - [EVIN PAULOSE](https://himalayas.app/@evinpoulose): Key Accounts & Customer Success Manager, Saint Gobain India Pvt Ltd - [Purusoth M](https://himalayas.app/@Purusothaman): Business Development Manager, RK Infotech - [Debashish Behera](https://himalayas.app/@debashishbehera): Assistant Manager – Customer Service & Sales Operations, Yokohama Off Highway Tyres - [Sandeep r krishnan](https://himalayas.app/@sandeeprkrishnan): Principal Analyst – Customer Experience & Supply Chain Leadership, AB InBev - [Pragya Rai](https://himalayas.app/@pragyarai1): Assistant Manager – Sales Support, Motherson Aerospace - [kaustubh Paranjape](https://himalayas.app/@kaustubhparanjape): Lead, CSX COE Escalation Solutions, IMEA, Henkel Adhesive Technologies India Pvt. Ltd.