# Ilssy Castellanos

Ilssy Castellanos is a remote worker on Himalayas, Client Operations Analyst at Stage Front Tickets, based in United States.

Source: https://himalayas.app/@ilssycastellanos

```text
Client Operations Analyst at Stage Front Tickets who automated workflows and improved reporting accuracy with Python and JavaScript.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 80k+ USD |
| Job categories | Operations Analyst, Data Analyst, Customer Operations Analyst, Customer Operations Specialist |
| Skills | Operations Analysis, Workflow Automation, Process Improvement, Python Reporting, Data Analysis, Quality Reporting, Data Accuracy, Audit Support, Technical Troubleshooting, Client Operations, Python, JavaScript, Excel, Microsoft Office, Ticketing Platforms |

## About

```text
At Stage Front Tickets, I automated operational workflows with JavaScript, reducing manual processing by 25%. I also developed Python reporting dashboards that helped identify discrepancies earlier and improved audit accuracy.

I created quality-control reporting that reduced inventory mismatches by 20% across hard-stock and digital tickets. I also serve as a technical support liaison for clients and internal teams, resolving daily issues and partnering with IT to troubleshoot recurring system problems.

At The Class Produce Group, I managed customer orders and built Excel reports to track order trends. I also identified recurring customer and workflow issues and recommended process changes to improve operational efficiency.
```

## Experience

### Client Operations Analyst (current)

Stage Front Tickets. Oct 2021 - Present

```text
Automated operational workflows with JavaScript, reducing manual processing by 25%. Developed Python-based reporting dashboards to identify discrepancies earlier, improving audit accuracy and reducing errors by 15%.
```

Skills: JavaScript, Python, Reporting, Quality-Control, Technical-Troubleshooting, Client-Operations, Workflow-Automation

### Customer Operations Specialist

The Class Produce Group. Aug 2018 - Sep 2021

```text
Managed 200+ weekly customer orders while maintaining 98% fulfillment accuracy. Built and maintained Excel reports to track order trends and handled escalations and complex customer issues.
```

Skills: Excel, Reporting, Customer-Operations, Escalation-Management, Cross-Functional-Collaboration

## Tech stack

- JavaScript
- Python

To contact Ilssy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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