# Ilesanmi Eniola

Ilesanmi Eniola is a remote worker on Himalayas, Guest Services & Support Exec at Heristays Homes, based in Nigeria.

Source: https://himalayas.app/@ilesanmieniola

```text
Customer Support and Guest Services professional offering reliable, friendly support across phone, email, and text.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Executive, Guest Service, Sales, Administrative Assistant, Customer Service Executive, Support Executive, Customer Support Agent, Customer Support Expert, Customer Success, Customer Service, Customer Service Associate |
| Skills | Customer Support, Phone Support, Email Support, CRM, Zoho, Customer Documentation, Booking Management, Phone Check Ins, Excel, Account Management, Payments, Refunds, Invoicing, Outlook, Microsoft Word, Microsoft Office, Problem Solving, Time Management, Complaint Resolution, Cross Functional Collaboration, Maintenance Coordination, Communication Skills, Check Out |

## What I'm looking for

```text
I’m looking for a customer support or guest services role where I can handle bookings and account requests, resolve inquiries end-to-end, and collaborate across teams—using tools like Zoho and Microsoft Outlook to deliver a consistently great experience.
```

## About

```text
I’m a Customer Support and Guest Services professional with 2+ years of experience delivering support via phone, email, and text. I’m known for resolving customer inquiries and account-related requests quickly and professionally.

At Heristays Homes, I manage bookings, check-ins, and check-outs while processing payments, invoices, and refunds. I document customer interactions and maintain accurate records using CRM and internal systems, then coordinate with housekeeping and maintenance teams to keep service smooth.

Previously at Sigma Med Spa by Luglow, I assisted customers with service inquiries, built client relationships, and resolved concerns professionally while meeting and exceeding sales targets. Earlier, as a Bojads School Administrative Assistant, I supported scheduling, office correspondence, and record keeping using Microsoft Office.

I bring strong communication, problem-solving, and time management skills, with proficiency in Microsoft Outlook, Zoho, and Microsoft Office. I enjoy building positive relationships with returning guests and helping customers feel supported from start to finish.
```

## Experience

### Guest Services & Support Exec (current)

Heristays Homes. Jan 2024 - Present

```text
Provide customer support via phone, email, and text, managing bookings, check-ins, and check-outs. Resolve inquiries and account issues, process payments, invoices, and refunds, and maintain customer records in CRM systems.
```

Skills: Customer-Support, Email, Text, Booking-Management, Check-In-Processes, Complaint-Handling, Account-Support, Payments, Refunds, Invoicing, Customer-Documentation, CRM, Cross-Functional-Collaboration

### Sales Officer

Sigma Med Spa By Luglow. Jan 2023 - Jan 2024

```text
Assisted customers with service inquiries and built client relationships. Resolved customer concerns and met/exceeded sales targets.
```

Skills: Customer-Service, Sales, Sales-Targets, Customer-Relationship-Management

### Administrative Assistant

Bojads School. Jan 2020 - Jan 2021

```text
Provided administrative support, coordinating schedules and maintaining records. Managed office correspondence using Microsoft Office.
```

Skills: Administrative-Support, Schedule-Coordination, Records-Management, Correspondence, Microsoft-Office

## Education

### Lagos State Polytechnic

National Diploma, Science Laboratory Technology. 2021 - 2023

```text
Completed a National Diploma in Science Laboratory Technology at Lagos State Polytechnic from 2021 to 2023.
```

## Tech stack

- Gmail
- Check

To contact Ilesanmi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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