# Ikechukwu Frank Ogwo

Ikechukwu Frank Ogwo is a remote worker on Himalayas, Customer Support Assistant at Kilimanjaro Eatery, based in Nigeria.

Source: https://himalayas.app/@ikechukwufrankogwo

```text
I improve customer service delivery, resolve inquiries, and train teams in fast-paced environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Agent, Customer Service, Customer Service Assistant |
| Skills | Customer Service, Customer Interaction Management, Service Delivery Management, Inventory Control, Stock Control, Microsoft Word, Excel, PowerPoint, Time Management, Collaborative problem solving, Corporate Trainer, Staff Development, Pressure Management, Reliability, Integrity, Organization, Attention To Detail, Adaptability, Leadership, Communication Skills, Interpersonal Skills, CRM Software, Food Safety Compliance, Kitchen operations, Business Administration, Team Management |

## What I'm looking for

```text
I'm looking for a customer support or service-delivery role where I can resolve customer issues, improve service through feedback, support team training, and contribute reliably in a fast-paced environment.
```

## About

```text
I've supported customers at Hotel Royal Damgrete and Kilimanjaro Eatery, resolving inquiries and complaints while maintaining reliable service in fast-paced environments.

I use customer feedback and detailed interaction records to improve service delivery, train new staff on customer-service protocols, and help strengthen communication between clients and businesses.
```

## Experience

### Customer Support Assistant

Kilimanjaro Eatery

```text
Handled complaints professionally, maintaining company reputation. Utilised CRM software effectively to manage customer interactions and implemented feedback systems to improve services.
```

Skills: Customer-Service, CRM, Complaint-Handling, Feedback-Management

### Customer Support Agent

Hotel Royal Damgrete

```text
Provided comprehensive product information to potential buyers, increasing sales conversion rates. Managed customer inquiries across various platforms and trained new staff on customer service protocols.
```

Skills: Customer-Service, Communication-Skills, CRM, Training, Problem-Solving

## Education

### Abia State Polytechnic

National Diploma, Business Administration

```text
Earned a National Diploma in Business Administration from Abia State Polytechnic, graduating in 2023.
```

### Confidence Group of Schools

Senior Secondary School Certificate, General Studies

```text
Completed the Senior Secondary School Certificate at Confidence Group of Schools in 2018.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Ikechukwu Frank, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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