# Ignacio Salas

Ignacio Salas is a remote worker on Himalayas, Service Coordinator & Executive Assistant at CPI, based in Costa Rica.

Source: https://himalayas.app/@ignaciosalas

```text
Executive Assistant at CPI who streamlined billing, payroll, and administrative reporting with custom Excel trackers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Salary expectations | 30k+ USD |
| Job categories | Executive Assistant, Service Coordinator, Customer Support Representative, Interpreters |
| Skills | Executive Administrative Support, Calendar Management, Travel Logistics, itinerary planning, Executive Briefings, Agenda Preparation, Operations Coordination, Project Coordination, Workflow Organization, Action Item Tracking, Vendor Liaison, SOP Documentation, Billing and Reporting, Payroll Reporting, Customer Support |

## About

```text
At CPI, I managed executive agendas and coordinated travel and event logistics for leadership and international clients. I also drafted executive communications, meeting agendas, and operational summaries to keep team leaders aligned.

I designed and maintained custom Excel trackers for billing, payroll, and administrative reporting, replacing fragmented files with a clear source of truth. I also caught scheduling conflicts and delays early and resolved them before they reached management.

At Sutherland Global, I supported clients in English and Spanish, documented cases in Salesforce CRM, and created FAQs and reference guides. Earlier, as an English–Spanish Interpreter at LanguageLine Solutions, I interpreted live medical, legal, and administrative calls while handling confidential information under strict compliance protocols.
```

## Experience

### Service Coordinator & Executive Assistant

CPI. Feb 2025 - Mar 2026

```text
Managed daily agendas for executive leadership and international clients, coordinated travel and event logistics, and designed Excel trackers for billing and reporting.
```

Skills: Calendar-Management, Travel-Logistics, Excel, Google-Workspace, Microsoft-Office, Communication-Skills, Scheduling

### Bilingual Customer Support Representative

[Sutherland Global](https://himalayas.app/companies/sutherland). Mar 2024 - Nov 2024

```text
Resolved 27+ client inquiries daily with a 9.6/10 satisfaction score, documented cases in Salesforce, and created internal FAQs to reduce resolution times.
```

Skills: Customer-Support, Salesforce, Communication-Skills, Problem-Solving, Documentation, Zendesk

### English–Spanish Interpreter

[LanguageLine Solutions](https://himalayas.app/companies/languageline-solutions). Jan 2021 - Mar 2024

```text
Delivered real-time interpretation for 180+ weekly calls in medical, legal, and administrative settings, maintaining strict confidentiality and accuracy.
```

Skills: Interpretation, Bi-lingual, Confidentiality, Communication-Skills, Adaptability

## Education

### Universidad Católica de Ávila

Master's, Project Management

```text
Pursuing a Master's in Project Management.
```

### Universidad Técnica Nacional

Bachelor's Degree, Business Administration

```text
Bachelor's Degree in Business Administration with a Hospitality Emphasis.
```

## Tech stack

- Salesforce
- Slack
- Zendesk
- Google Workspace
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Ignacio, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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