# Idele Matame

Idele Matame is a remote worker on Himalayas, Administrative Assistant & Secretary at Ministry of State Property, Surveys & Land Tenure (MINDCAF), based in Cameroon.

Source: https://himalayas.app/@idelematame

```text
Administrative assistant at MINDCAF handling public enquiries, confidential records, appointments, and follow-ups.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Cameroon |
| Authorized to work in | Cameroon |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Customer Service, Customer Success Specialist, Virtual Assistant |
| Skills | Customer Service, Customer Relationship Management, Live Chat, Email Support, Phone Support, Customer Complaint Resolution, Administrative Support, CRM Systems, Customer Database Management, Appointment Scheduling, Data Entry, Document Management, Email Management, Sales Support, Customer Retention |

## What I'm looking for

```text
I’m seeking a remote opportunity in customer service, live chat support, customer success, virtual assistance, or administrative operations, including in healthcare, pharmaceutical, and technology environments.
```

## About

```text
At MINDCAF, I manage incoming enquiries and correspondence, assist clients and members of the public, and maintain organised records and confidential documentation.

I coordinate appointments and daily administrative activities, follow up on requests, and support office operations through data entry and document preparation.

At YANGO (MAKADI SARL), I assisted customers and platform users with account questions, service enquiries, and complaints. I also guided drivers and business partners on platform usage and escalated complex issues when necessary.

At CAMLAIT S.A., I supported customer enquiries, sales activities, follow-ups, and customer records as an intern. I’m seeking a remote opportunity in customer service, live chat support, customer success, virtual assistance, or administrative operations.
```

## Experience

### Administrative Assistant & Secretary (current)

Ministry of State Property, Surveys & Land Tenure (MINDCAF). Oct 2024 - Present

```text
Manage incoming enquiries, correspondence and administrative communications. Provide professional assistance to clients and maintain organised records and confidential documentation.
```

Skills: Customer-Service, Administrative-Support, Data-Entry, Document-Management, Appointment-Scheduling, Communication-Skills

### Customer Service Representative

Yango (Makadi Sarl). Nov 2022 - Dec 2023

```text
Assisted customers and platform users with account-related questions and service enquiries. Responded to complaints, guided drivers and business partners, and escalated complex issues when necessary.
```

Skills: Customer-Service, Issue-Resolution, Communication-Skills, Platform-Support, CRM

### Customer Relations & Sales Support Intern

Camlait S.A.. Jan 2020 - Dec 2021

```text
Assisted with customer enquiries and provided information about products and services. Supported sales activities, customer relationship management, and maintained customer information and sales records.
```

Skills: Customer-Service, Sales-Support, CRM, Data-Entry, Communication-Skills

## Education

### University of Bamenda

Bachelor of Technology, Maritime Transport and Logistics. Grade: Second Class Upper Division, GPA: 3.35/4.0

```text
Bachelor of Technology in Maritime Transport and Logistics, graduated with Second Class Upper Division and a GPA of 3.35/4.0.
```

## Tech stack

- Google Docs
- Gmail
- Google Sheets
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Idele, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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