# Ibrahim Mohamed

Ibrahim Mohamed is a remote worker on Himalayas, Community Founder & Organizer at First Timers (Circle), based in Egypt.

Source: https://himalayas.app/@ibrahimmohamed7

```text
Customer Success Manager at Great Place to Work, delivering 95% client retention through onboarding, adoption, and engagement programs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Egypt |
| Authorized to work in | Egypt |
| Salary expectations | 50k+ USD |
| Job categories | Customer Success Manager, Customer Experience Manager, Data Analyst, Quality Analyst, Sales Coach |
| Skills | Customer Success Management, Customer Retention, Customer Onboarding, Customer Adoption, Customer Health Monitoring, Customer Journey Analytics, Churn Risk Management, Customer Experience Management, Data Analysis, KPI Reporting, Dashboard Development, Performance Analytics, Root Cause Analysis, Process Improvement, Quality Assurance |

## About

```text
At Great Place to Work, I achieved 95% client retention through structured onboarding, adoption, and engagement programs. I also increased customer engagement scores by 18% and reduced churn risk by 12% using performance reviews, customer behavior trends, and timely action plans.

At Xfinity, I directed multi-site customer experience operations across Egypt and India, overseeing 4 managers, 40+ team leaders, and 890 agents. Service quality and agent performance initiatives increased NPS by 33 points and CSAT by 10%.

At AT&T, I led sales and customer support teams as an Associate Manager, reaching 120% of revenue targets and increasing upsell rates by 22%. Earlier, as a Quality Analyst, I conducted quality evaluations and created dashboards and reports that helped improve sales compliance by 14% and reduce repeat errors by 9%.

I also created and currently manage First Timers, an online community for people to discover interests and try new experiences. I use Circle to organize the community and support member interaction, alongside my work in customer success and data analytics.
```

## Experience

### Community Founder & Organizer (current)

First Timers (Circle). Jan 2026 - Present

```text
Created and currently manage First Timers, an online community that encourages people to discover interests and try new experiences. Use Circle to organize the community space and support member interaction.
```

Skills: Community-Building, Community-Management, Online-Engagement, Circle-Platform

### Customer Success Manager (current)

[Great Place to Work](https://himalayas.app/companies/grantek-systems-integration). Jan 2026 - Present

```text
Achieved 95% client retention by leading structured onboarding, adoption, and engagement programs. Increased customer engagement scores by 18% and reduced churn risk by 12% through proactive communication and data-driven success planning.
```

Skills: Customer-Success, Customer-Retention, Onboarding, Adoption, Stakeholder-Communication, Data-Analysis, Churn-Risk-Management, Account-Management, Upselling, Business-Reporting

### Customer Experience Manager

[Xfinity](https://himalayas.app/companies/comcast-cc-of-willow-grove). Nov 2024 - Jan 2026

```text
Increased NPS by 33 points and CSAT by 10% through service quality and agent performance initiatives. Directed multi-site CX operations across Egypt and India, overseeing 4 managers, 40+ team leaders, and 890 agents.
```

Skills: Customer-Experience, NPS, CSAT, Quality-Assurance, Performance-Management, KPI-Reporting, Data-Analysis, Process-Improvement, Compliance, Root-Cause-Analysis, Team-Leadership

### Associate Manager

[AT&T](https://himalayas.app/companies/at-t). Apr 2024 - Oct 2024

```text
Led 15+ sales and customer support agents, achieving 120% of revenue targets through coaching and performance monitoring. Increased upsell rates by 22% and reduced average handle time by 15 seconds while maintaining service quality.
```

Skills: Sales-Management, Coaching, Performance-Monitoring, Upselling, KPI-Dashboards, Data-Analysis, Compliance, Process-Improvement

### Quality Analyst

[AT&T](https://himalayas.app/companies/at-t). Nov 2022 - Mar 2024

```text
Conducted 500+ quality evaluations across sales and customer interactions, improving sales compliance by 14%. Increased agent performance scores by 10% and reduced repeat errors by 9% through structured feedback and trend analysis.
```

Skills: Quality-Assurance, Call-Monitoring, Scorecards, Trend-Analysis, Data-Analysis, Coaching, Compliance, Root-Cause-Analysis

### Sales Coach / Subject Matter Expert

[AT&T](https://himalayas.app/companies/at-t). Apr 2022 - Oct 2022

```text
Trained and coached 50+ agents, improving sales conversion by 17% through product sessions and call coaching. Improved knowledge retention by 20% through structured learning sessions and call calibrations.
```

Skills: Sales-Training, Coaching, Product-Knowledge, Call-Calibration, Performance-Development, Compliance, Communication-Skills

## Education

### Alexandria University

Bachelor of Business Administration, Accounting & Business Management. 2018 - 2022. Grade: Very Good

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Bachelor of Business Administration in Accounting and Business Management from Alexandria University, 2018-2022, with a grade of Very Good.
```

### Google

Professional Certificate, Data Analytics

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Google Data Analytics Professional Certificate.
```

## Tech stack

- Tableau
- Salesforce
- Zendesk
- Google Sheets
- Microsoft Excel
- SQL
- Power BI

To contact Ibrahim, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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