# Iavotiana Kgalegi

Iavotiana Kgalegi is a remote worker on Himalayas, Information Security Specialist at MVola, based in South Africa.

Source: https://himalayas.app/@iavotianakgalegi

```text
Information Security Specialist at MVola who analyzed risks and implemented security solutions for information systems.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 60k+ ZAR |
| Job categories | Information Security Specialist, IT Help Desk Specialist, IT Support Specialist, Technical Support Specialist |
| Skills | Infosec, Cybersecurity, Risk Analysis, Threat Monitoring, Security Solutions Implementation, Network Administration, Network Troubleshooting, Incident Management, IT Help Desk Support, Level 1 Support, Level 2 Support, Service Requests, SLA Management, Windows Administration, Microsoft 365 |

## What I'm looking for

```text
I'm seeking an opportunity in IT Help Desk, IT Support, or Technical Support where I can use my technical background and customer-oriented approach.
```

## About

```text
At MVola, I analyzed information security risks, developed and implemented security solutions, and monitored for threats. I also helped raise security awareness among employees and shared information about security risks.

At Orange Business, I prepared and validated network equipment configurations and troubleshot incidents affecting customer networks. I also carried out client-requested changes and helped restore service after incidents.

At Concentrix, I coordinated and dispatched IT technicians, followed support tickets through to closure, and escalated issues when necessary. Earlier, as an IT Technician there, I installed and maintained equipment and managed incident and service-request tickets through FreshService.

I hold a professional bachelor's degree in computer systems and networks from CNTEMAD. My background includes Windows administration, Microsoft 365, networking, and information security, supported by cybersecurity and Fortinet training and certifications.
```

## Experience

### Information Security Specialist

MVola. Sep 2024 - Sep 2026

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Analyzed risks and developed security solutions. Implemented security tools, monitored threats, and trained employees on security awareness.
```

Skills: Risk-Analysis, Security-Solutions, Security-Tools, Threat-Monitoring, Security-Awareness, Reporting, Collaboration

### Network Engineer

[Orange Business](https://himalayas.app/companies/orange-business). Sep 2023 - Aug 2024

```text
Collaborated with entities to provide client services, prepared and validated network equipment configurations, and escalated issues as needed. Provided solutions to technical problems and ensured service restoration after incidents.
```

Skills: Network-Configuration, Routers, Switche, Troubleshooting, Incident-Management, SLA-Compliance-Analysis, User-Management, Service-Management

### Team Leader IT

[Concentrix](https://himalayas.app/companies/concentrix). Jul 2022 - Jun 2023

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Coordinated and dispatched IT technicians, managed IT and telephony equipment, and ensured follow-up on tickets until closure. Defined and optimized assistance procedures and supervised bandwidth consumption.
```

Skills: Team-Coordination, ICT-Equipment-Management, Ticketing, Escalation-Management, Process-Optimization, Information-Management, Bandwidth-Monitoring

### IT Technician

[Concentrix](https://himalayas.app/companies/concentrix). Jul 2020 - Jul 2022

```text
Installed, assembled, and commissioned IT equipment including desktops, printers, servers, and firewalls. Managed ticketing on FreshService, ensuring SLA compliance and resolution of incident and request tickets.
```

Skills: Hardware-installation, Preventive-Maintenance, Maintenance-Curative, ICT-Equipment-Management, Freshservice, SLA-Compliance, Incident-resolution, Security-Standards

## Education

### CompTIA

CySA+, Cybersecurity

```text
CySA+ certification in progress from CompTIA.
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### PECB

ISO 27001 LI & 27005, Information Security

```text
ISO 27001 LI & 27005 certification in progress from PECB.
```

### CNTEMAD

Professional Bachelor's Degree, Computer Systems and Networks

```text
Professional bachelor's degree in computer systems and networks from CNTEMAD.
```

### Fortinet Training Institute

NSE1, 2 & 3 Certificates, Network Security

```text
NSE1, 2 & 3 certificates from Fortinet Training Institute.
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### Fortinet Training Institute

FCA & FCF Cybersecurity Certificates, Cybersecurity

```text
FCA & FCF Cybersecurity certificates from Fortinet Training Institute.
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### CompTIA

CompTIA Security+, Cybersecurity

```text
CompTIA Security+ certificate of completion from CompTIA.
```

### Cybrary

SOC Level 1, Security Operations

```text
SOC Level 1 certificate of completion from Cybrary.
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### TryHackMe

Certificate of Completion, Cybersecurity

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Certificate of completion from TryHackMe.
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### PECB

ISO 22301, Business Continuity

```text
ISO 22301 certificate of completion from PECB.
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### MOOC ANSII

Certificate of Completion, Information Security

```text
Overview of Information Systems Security (ISS), Authentication Security, Internet Security, Workstation and Remote Work Security certificate of completion from MOOC ANSII.
```

## Tech stack

- Freshservice
- Jira
- PowerShell
- Microsoft 365

To contact Iavotiana, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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