# Ian Davis Ian Davis is a remote worker on Himalayas, Remote VoIP Support Specialist at U-Haul, based in United States. Source: https://himalayas.app/@iandavis2 ```text VoIP Support Specialist at U-Haul who resolved 6,000+ tickets and helped fix call recording for about 1,000 accounts. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 60k+ USD | | Job categories | VoIP Support, Unified Communications Specialist, IT Support Specialist, Technical Support Representative | | Skills | VoIP Support, Unified Communications, Cisco Unified Communications Manager (CUCM), Cisco UCCE, Cisco Unity Connection, VoIP Troubleshooting, SIP, Contact Center Administration, Call Routing, Calabrio, Carrier Escalations, Help Desk Support, Tier 2 3 IT Support, Remote troubleshooting, Ticketing And SLA Compliance | | Portfolio | https://claude.ai/artifact/Mkpjx8wqmdHib156DijcrY | | LinkedIn | https://linkedin.com/in/ianphilipdavis | ## About ```text At U-Haul, I supported phones, call routing, voicemail, and contact center systems across locations in the US and Canada. I resolved 6,000+ tickets and served as second-in-command on a CUCM and Calabrio cleanup that fixed about 1,000 accounts with call-recording issues, including 300+ I fixed personally. I also helped migrate voicemail boxes to a new Cisco Unity Connection server and built one-click Ivanti ticket templates that cut ticket creation from minutes to seconds. I moved from POS support to the VoIP team, and I focus on fixing call problems and explaining technical issues in plain language. ``` ## Experience ### Remote VoIP Support Specialist [U-Haul](https://himalayas.app/companies/u-haul). Jan 2024 - Sep 2026 ```text Resolved 6,000+ Tier 2–3 tickets for U-Haul locations across the US and Canada, supporting phones, call routing, voicemail, and contact center. Led a CUCM and Calabrio cleanup fixing about 1,000 accounts and migrated voicemail to a new Unity Connection server. ``` Skills: Cisco-Unified-Communications-Manager-(CUCM), Cisco-UCCE, Cisco-Unity-Connection, VoIP, SIP, Calabrio, Webex, Jabber, Microsoft-Teams, Ivanti, Windows, MacOS ### POS Support Specialist [U-Haul](https://himalayas.app/companies/u-haul). Oct 2022 - Jan 2024 ```text Provided remote point-of-sale support for U-Haul rentals, returns, and storage, handling 30–40 tickets daily. Diagnosed hardware and software issues, managed Meraki deployments, and took on VoIP issues leading to promotion. ``` Skills: POS, Troubleshooting, Meraki, VoIP, Customer-Support ### Customer Service Representative [Consumer Cellular](https://himalayas.app/companies/consumer-cellular). Apr 2022 - Oct 2022 ```text Handled high-volume inbound calls, many from seniors, fixing device, email, and connectivity issues. Earned positive QA feedback and applied coaching promptly. ``` Skills: Customer-Service, Troubleshooting, Communication-Skills ### Remote Technical Support Representative Mereo Fiber. Oct 2021 - Mar 2022 ```text Provided Tier 1 remote support to apartment residents setting up new internet and Wi-Fi. Assisted in merging Vicidiem into Mereo Fiber, moving customers and cross-training teams. ``` Skills: Technical-Support, Internet, WiFi, Customer-Service ### Remote Scheduling Center Agent [Aspen Dental](https://himalayas.app/companies/aspen-dental-management-inc). Jan 2021 - Oct 2021 ```text Booked dental patients from a HIPAA-compliant home office, regularly meeting booking goals. ``` Skills: Scheduling, Customer-Service, HIPAA ### Services Reservation Agent [PetSmart](https://himalayas.app/companies/petsmart). Apr 2019 - Dec 2020 ```text Took 100+ calls a day; grooming scheduling was added to the role due to strong performance. ``` Skills: Customer-Service, Reservations, Communication-Skills ### Corporate Trainer, Sales Team Lead & Telemarketing Representative Empereon-Constar. Jul 2012 - Apr 2019 ```text Promoted twice and named Employee of the Month; led a team of 20–30 agents, trained classes of 25–35, and led training for a 150+ hire client launch. ``` Skills: Training, Leadership, Sales, Telemarketing ## Education ### CompTIA CompTIA A+, IT Support ```text In progress, targeting completion by February 2027. ``` ### CompTIA CompTIA Linux+, Linux ```text In progress, targeting completion by May 2027. ``` ### CompTIA CompTIA Network+, Networking ```text In progress, targeting completion by May 2027. ``` ### Cisco Networking Academy Introduction to Cybersecurity, Cybersecurity ```text Completed Cisco Introduction to Cybersecurity badge, verified in November 2026. ``` ### Cisco Networking Academy Cisco Networking Basics, Networking ```text Completed Cisco Networking Basics and Introduction to Cybersecurity badges, verified in November 2026. ``` ### Microsoft Professional Certificate, Cloud Computing ```text Earned a Professional Certificate in Microsoft Azure Essentials in November 2026. ``` ### Twilio Professional Certificate, Programmable Messaging & Voice ```text Earned a Professional Certificate in Twilio Programmable Messaging & Voice in November 2026. ``` ### Fortinet Introduction to Next Generation Firewall, Network Security ```text Completed Fortinet Introduction to Next Generation Firewall certification in October 2026. ``` ### Microsoft Professional Certificate, Artificial Intelligence ```text Earned a Professional Certificate in Microsoft Azure AI Essentials in November 2026. ``` ### ChurnZero Professional Certificate, Customer Success ```text Earned a Professional Certificate in ChurnZero Customer Success Foundations in November 2026. ``` ### Fortinet Fortinet Cybersecurity and Cloud Fundamentals, Cybersecurity ```text Completed Fortinet Cybersecurity and Cloud Fundamentals certification in October 2026. ``` ### Zendesk Professional Certificate, Customer Service ```text Earned a Zendesk Customer Service Professional Certificate in October 2026. ``` ### LinkedIn Learning Training, IT and Networking ```text Completed training in A+ & Network+ Cert Prep, Wireshark, ITIL 4, ServiceNow, Intune, Active Directory, and VoIP & UC. ``` ### Glendale Community College Associate in Applied Science, Healthcare Technology Systems ```text Earned an Associate in Applied Science in Healthcare Technology Systems, with coursework in SQL databases, web development, IT project management, and HIPAA security. ``` ## Tech stack - Microsoft Teams - Wireshark - macOS - Microsoft Excel - Cisco Unity Connection - TeamViewer - Webex - SQL - ServiceNow - CapCut - Microsoft Word - Microsoft Outlook - Microsoft PowerPoint - Microsoft 365 - Microsoft Copilot To contact Ian, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [J G](https://himalayas.app/@Jgillison): Sr. VoIP / Collaboration Engineer Tier III, CACI International Inc. - [Greg Taylor](https://himalayas.app/@gregtaylor): Customer Service Representative, U Haul Moving and Storage - [Joshua Alexander](https://himalayas.app/@joshua-alexander): Senior Customer Service Representative, PartnerHero - [Robert Bunsick](https://himalayas.app/@robertbunsick): Help Desk Technician, NetCarrier Inc. - [Jessie Garcia](https://himalayas.app/@jessiegarcia): Sales Co Worker I, IKEA - [Rachel Langley](https://himalayas.app/@rachellangley): IT Support Representative, Cricket Wireless / Insight Global - [Lamont Millard](https://himalayas.app/@lamontmillard): Sales Associate, T Mobile - [renadia duncan](https://himalayas.app/@renadiaduncan): Sales Associate, Hibbet - [Guy Everest](https://himalayas.app/@guyeverest): Senior VoIP and Unified Communications Engineer, Independent VoIP and Unified Communications Consulting - [Lounes Fouchane](https://himalayas.app/@lounesfouchane): Senior Voice Engineer, CDW