# Houssam Metatla

Houssam Metatla is a remote worker on Himalayas, WebBeds Help Desk Manager at All Ways Travel, based in Algeria.

Source: https://himalayas.app/@houssammetatla

```text
Multilingual professional in customer support, travel, operations, and client relations, with strong communication and problem-solving skills.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Algeria |
| Authorized to work in | Algeria |
| Salary expectations | 33k+ USD |
| Job categories | Travel Operations Specialist, Customer Experience Specialist, Tour Operators, Partnerships Manager, Travel Consultant |
| Skills | Travel Operations, Customer Experience, Webbeds, Amadeus GDS, Reservations, Fare Rules, Flight Search, Client Representation, itinerary planning, Travel Package Design, Ground Logistics, Transfer Coordination, Hotel Reservations, Supplier Management, Travel Risk Management, Emergency Support, Multidestination Logistics, Customer Relationship Management, Escalation Management, Complaint Handling, Email Communication, Chat Communication, Phone Communication, Technical Writer, Professional Writing, Cross Cultural Communication, Partnership Development, Product Data Management, Pricing Management, Inventory Management, Visual Merchandising, Digital Content Creation, Microsoft 365, Excel, Power Query, Outlook, Microsoft Teams, Power BI, Data Preparation, Dashboard Creation, AI Content Tools, Arabic, French, English, Russian |
| LinkedIn | https://linkedin.com/in/houssammetatla7575653a3 |

## What I'm looking for

```text
I'm looking to apply my travel operations, partnership management, and multilingual customer experience background in a role focused on seamless international travel, service quality, and strong client relationships.
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## About

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I am a multilingual international travel and customer experience professional with experience across travel operations, partner relations, customer support, and hospitality. I serve as a key contact for 150+ travel agencies in Algeria, managing international hotel bookings, escalations, customized travel packages, and client requests while maintaining high service standards.

My background also includes pharmaceutical customer service, retail operations, product and pricing management, and digital content creation. I have international experience across Algeria, Russia, and Malaysia and communicate professionally in Arabic, French, English, and Russian.

I work with WebBeds, Amadeus GDS, Microsoft 365, Power Query, Power BI, and AI-powered tools, combining strong communication, problem-solving, and operational skills to support clients and business partners effectively.
```

## Experience

### WebBeds Help Desk Manager (current)

All Ways Travel. Jan 2026 - Present

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Established and maintained primary contact role between WebBeds and 150+ travel agencies across Algeria, driving platform adoption and maximizing partner engagement. Managed 40+ weekly booking requests and escalations, achieving average resolution time of 24 hours while maintaining 98% service quality standards.
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Skills: WebBeds-Platform-Management, Travel-Operations, Customer-Service, Escalation-Management, Partnership-Development, Booking-Management, Multilingual-Communication

### Product Data & Digital Content Specialist

Les Hauteurs. Nov 2022 - Dec 2025

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Optimized product data, pricing, and inventory management processes through improved data accuracy protocols and on-shelf availability monitoring. Enhanced in-store product placement strategy through strategic visual merchandising and created engaging digital content using AI-powered design tools.
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Skills: Data-Management, Inventory-Management, Visual-Merchandising, Digital-Content-Creation, AI-Tools, Social-Media-Campaigns

### Client Experience & Sales Associate

The Care Group. Sep 2018 - Jul 2022

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Managed relationships with 150+ English-speaking pharmaceutical clients, delivering consistent support and resolving inquiries on first contact. Promoted new pharmaceutical products through consultative, solution-oriented sales approach, achieving strong adoption rates among established accounts.
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Skills: Customer-Relationship-Management, Sales, Consultative-Selling, Inbound-Outbound-Calls, Quality-Assurance, English-Communication

### Guest Relations Officer & Multilingual Translator

Sunway Resort Hotel. May 2017 - Sep 2017

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Delivered exceptional guest support in Arabic, English, and French, enhancing cross-cultural communication and guest satisfaction. Supported front office operations including check-in procedures, guest requests management, and VIP arrangement coordination.
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Skills: Guest-Relations, Multilingual-Communication, Front-Office-Operations, VIP-Services-Coordination, Cross-Cultural-Communication

## Education

### GOMYCODE

Certificate in Full-Stack Web Development, Full-Stack Web Development

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Completed a certificate in Full-Stack Web Development in January 2024.
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### Finance University under the Government of the Russian Federation

Certificate in Russian Language, Russian Language. 2017 - 2018

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Completed a certificate in Russian Language from January 2017 to January 2018.
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### Westminster International College

Advanced English Certificate, English. 2016 - 2017

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Completed an Advanced English Certificate from January 2016 to January 2017.
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## Tech stack

- Microsoft Teams
- Microsoft Excel
- Power BI
- Microsoft Outlook

To contact Houssam, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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