# Hossana Sampson

Hossana Sampson is a remote worker on Himalayas, Customer Support Specialist at Biggy01 Travels and Tour, based in Portugal.

Source: https://himalayas.app/@hossanasampson

```text
Data analyst using Python, SQL, Tableau, and Power BI to visualize datasets and improve business workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Portugal |
| Authorized to work in | Portugal |
| Job categories | Data Analyst, Virtual Assistant, Customer Support Specialist |
| Skills | Data Analysis, Data Cleaning, Data Visualization, SQL, Python, Power BI, Tableau, Excel, Reporting, Dashboard Development, Data Entry, Data Quality, Customer Support, Travel Booking, Reservations Management |

## What I'm looking for

```text
I'm ready for a remote role in data, customer support, or virtual assistance, and am available to work with US or EU teams.
```

## About

```text
At Short Term Rental Academy, I provided virtual administrative support, researched properties for arbitrage opportunities, and optimized Airbnb listings and guest communications.

At Biggy01 Travels and Tour, I assisted customers with travel enquiries, bookings, and itineraries, and followed up across calls and chat. I also maintained customer records and supported sales of travel packages.

At Awesome Villa Estate LTD, I managed operations, site logistics, and data tracking for residential and infrastructure projects. I analyzed project metrics and maintained operational records and stakeholder reporting.
```

## Experience

### Customer Support Specialist (current)

Biggy01 Travels and Tour. Jan 2022 - Present

```text
Assisted customers with travel enquiries and resolved travel-related problems through calls and chat. Handled bookings, travel itineraries, and reservations while driving sales and upselling travel packages.
```

Skills: Customer-Support, Travel-Booking, Reservations, Sales, Upselling, Multichannel-Communication, Database-Management

### Operations Lead & Data Administrator

Awesome Villa Estate LTD. Dec 2020 - Dec 2022

```text
Managed operations, site logistics, and data tracking for residential and infrastructure projects. Served as primary point of contact for clients, conducted site walkthroughs, and resolved inquiries.
```

Skills: Operations-Management, Data-Tracking, Client-Relations, Corporate-Trainer, Performance-Monitoring, Reporting

### Executive Secretary & Operations Officer

Better Life Estate and Properties. Feb 2020 - Dec 2020

```text
Drafted official correspondence, daily activity logs, and administrative reports for executive management. Maintained client databases and property records with attention to data integrity.
```

Skills: Executive-Support, Administrative-Reporting, Client-Relations, Database-Management, Conflict-Resolution

### Virtual Assistant & Airbnb Co-Host

Short Term Rental Academy. Jan 2025 - Present

```text
Provided virtual administrative support, managed executive email inboxes, calendar scheduling, and daily workflow documentation. Conducted data research and property analysis to identify high-yield real estate arbitrage opportunities.
```

Skills: Virtual-Assistant, Email-Management, Calendar-Management, Data-Research, Property-Analysis, Airbnb, STR-Operations, Data-Entry

## Education

### Instituto Superior Técnico

Master of Science, Civil Engineering

```text
Pursuing a Master of Science in Civil Engineering, currently in progress.
```

### Google

Professional Certificate, Artificial Intelligence

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Completed professional certificates in AI Fundamentals, AI for Data Analysis, AI for Writing and Communicating, AI for Research and Insights, and AI for Content Creation.
```

### Coursera

Professional Certificate, Artificial Intelligence

```text
Completed professional certificates in AI Fundamentals, AI for Data Analysis, AI for Writing and Communicating, AI for Research and Insights, and AI for Content Creation.
```

### Netprodas Computer Education

Certificate, Data Analysis

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Completed a certification in Data Analysis and Visualization.
```

### Federal University of Technology Owerri

Bachelor of Engineering, Engineering

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Earned a Bachelor of Engineering degree in 2018.
```

### Short-Term Rentals Academy

Certificate, Virtual Assistance

```text
Completed a certification in Virtual Assistant and STR Operations.
```

## Tech stack

- Tableau
- Python
- Microsoft Excel
- SQL
- Power BI

To contact Hossana, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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