# Hope Alidu

Hope Alidu is a remote worker on Himalayas, Customer Service Supervisor at Khole Homes, based in Nigeria.

Source: https://himalayas.app/@hopealidu

```text
Customer support supervisor resolving real estate inquiries through phone, email, and live chat—keeping CRM records accurate.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Supervisor, Customer Service, Customer Support Specialist, Customer Service Supervisor, Customer Care Supervisor, Customer Support Supervisor, Customer Service Team Supervisor, Customer Service Shift Supervisor, Customer Experience Supervisor, Contact Center Supervisor, Bilingual Customer Service Supervisor, Client Services Supervisor |
| Skills | Customer Support, Email Support, Phone Support, Live Chat, Zendesk, Freshdesk, HubSpot, CRM Systems, Ticket Management, Complaint Resolution, Data Entry, Records Management, Microsoft Office, Word, Excel, Outlook, Google Workspace, Zoom, Microsoft Teams, Time Management, Problem Solving, Collaboration, Written Communication, Verbal Communication |

## What I'm looking for

```text
I’m looking for a remote customer service role where I can handle enquiries and complaints via phone, email, and chat, maintain accurate CRM records, and work with internal teams to deliver fast, reliable resolutions.
```

## About

```text
In real estate at Khole Homes, I supervised daily customer service operations and handled customer enquiries across phone, email, and online channels.

I kept accurate CRM records, coordinated with internal teams to resolve issues promptly, and trained new customer service staff.

Before that, at Summit Estate in Abuja, I assisted customers with enquiries and service requests, handled complaints professionally, and followed up until resolution.

Earlier in my career, I supported students and staff at Federal University Dutsin-Ma by managing digital records with KOHA and delivering reliable, customer-focused help.
```

## Experience

### Customer Service Supervisor

Khole Homes. Jan 2024 - Jan 2025

```text
Supervised daily customer service operations, responded to enquiries via phone, email and online channels, maintained CRM records, coordinated with internal teams, and trained new staff.
```

Skills: Customer-Support, Zendesk, Freshdesk, CRM-Systems, Ticket-Management, Complaint-Resolution, Data-Entry, Microsoft-Office, Google-Workspace, Zoom, Microsoft-Teams, Time-Management, Problem-Solving, Written-Communication, Verbal-Communication

### Customer Service Representative

Summit Estate. Jan 2022 - Jan 2024

```text
Assisted customers with enquiries and service requests, handled complaints professionally, updated customer records, and built positive relationships.
```

Skills: Customer-Support, Complaint-Resolution, Data-Entry, Written-Communication, Verbal-Communication

### Library Officer

Federal University Dutsin-Ma. Jan 2016 - Jan 2021

```text
Assisted students and staff with information requests, managed digital records using KOHA, and delivered accurate, organized support.
```

Skills: Digital-Records, Customer-Support, Data-Entry

## Education

### Ahmadu Bello University

Bachelor of Library and Information Science, Library and Information Science

```text
Bachelor of Library and Information Science degree from Ahmadu Bello University, Zaria.
```

## Tech stack

- Microsoft Teams
- Zendesk
- HubSpot
- Google Workspace
- FreshDesk

To contact Hope, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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