# Hoàng Đỗ

Hoàng Đỗ is a remote worker on Himalayas, Project Manager – AI Solutions Delivery at Viettel AI, based in Vietnam.

Source: https://himalayas.app/@hong

```text
Project Manager at Viettel AI delivering chatbots, callbots and LLM assistants that reduce support agent workload by up to 70%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Vietnam |
| Authorized to work in | Vietnam |
| Salary expectations | 45k+ USD |
| Job categories | Project Manager |
| Skills | AI Customer Service, Project Delivery, Chatbot, Callbot, Large Language Models, Virtual Assistant, Project Budget Management, Business Case Development, Solution Evaluation, Cost Optimization, Stakeholder Management, Team Management, Pre Sales Consulting, Biometrics, RF Optimization |
| LinkedIn | https://linkedin.com/in/hoangdm29 |

## About

```text
At Viettel AI, I lead delivery of chatbots, callbots and LLM-based virtual assistants that reduce customer support agent workload by up to 70%. These deployments serve approximately 6,000–10,000 customers per day.

I manage concurrent AI automation initiatives from opportunity sizing and business case through implementation, adoption and post-launch performance, with delivery budgets of up to $2M. My work has achieved 3–10% cost savings while maintaining project margins above 10%.

My projects include banking customer service solutions for VPBank and MB Bank, public-sector virtual assistants, and the Mytel Prestige social listening platform in Myanmar. Before moving into AI delivery, I worked in presales consulting and RF network optimization, drawing on that engineering background to address integration and infrastructure blockers.
```

## Experience

### Project Manager – AI Solutions Delivery (current)

Viettel AI. Oct 2020 - Present

```text
Leads a portfolio of AI-powered customer service automation programmes, including chatbots, callbots, and LLM-based virtual assistants, reducing agent workload by up to 70% on deployments serving 6,000–10,000 customers per day. Manages delivery budgets up to $2M and leads cross-functional teams of 4–10.
```

Skills: AI, Chatbot, Callbot, LLM, Project-Management, Agile, Scrum, Waterfall, Jira, Microsoft-Project, Microsoft-365, Budget-Management, Stakeholder-Management, Cross-functional-Leadership

### Presales Consultant

MK Group. Jun 2019 - Oct 2020

```text
Worked between customers, business teams, and engineers to shape solution requirements and support delivery across banking, government, and enterprise accounts. Developed and delivered biometric demos and proof-of-concepts for major clients.
```

Skills: Pre-Sales, Biometrics, Proof-of-Concept, RFP-RFI, Solutions-Architect, Stakeholder-Communication

### RF Network Optimization Engineer

Viettel Networks. Oct 2016 - Feb 2019

```text
Supported LTE pre-launch and network optimization across southern Vietnam, achieving approximately 95% coverage quality in three provinces before commercial launch. Monitored and optimized 3G/LTE network performance through KPI analysis and RF troubleshooting.
```

Skills: LTE, RF-Optimization, KPI-Analysis, Troubleshooting, GIS

## Education

### Project Management Institute

Project Management Professional (PMP), Project Management

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Earned the Project Management Professional (PMP) certification in December 2022.
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### Military Technical Academy

Engineer's Degree, Electrical and Electronic Engineering. 2011 - 2016. Grade: Good

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Engineer's Degree in Electrical and Electronic Engineering (Telecommunications) from Military Technical Academy, 2011-2016, with a grade of Good.
```

## Tech stack

- Jira
- Microsoft 365
- Microsoft Project

To contact Hoàng, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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