# Himanshi Rathee

Himanshi Rathee is a remote worker on Himalayas, Counsellor / Education Coach at Leap Scholar, based in India.

Source: https://himalayas.app/@himanshirathee1

```text
I resolve high-volume customer cases and maintain accurate CRM records and SLA performance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Customer Service, Operations Coordinator, Quality Analyst, Customer Support Specialist, Case Manager |
| Skills | Customer Service, Customer Query Resolution, Case Management, Customer Correspondence, Email Support, Issue investigation, Issue Resolution, Escalation Management, Customer Follow up, Service Level Management, International Customer Communication, Case Information Verification, Data Validation, Documentation Review, Information Processing, Record Maintenance, Data Entry, Process Compliance, Issue Identification, Exception Handling, Workflow Coordination, Historical Data Review, Reporting, Data Analysis, Professional Email Writing, Written Communication, Verbal Communication, Active Listening, Stakeholder Coordination, Cross Functional Collaboration, Virtual Communication, Remote Working, Follow up Management, Problem Solving, Excel, Microsoft Word, PowerPoint, Outlook, Microsoft Teams, Zoho CRM, Google Sheets, Data organization, V Lookups, XLOOKUP, Pivot Tables, Filters, Count, COUNTA, Duplicate Removal, Data Verification, Chat Based Customer Support, Digital record management, Case Tracking, Documentation, Follow up Tracking, Quality Verification, Quality Checks |
| LinkedIn | https://linkedin.com/in/himanshirathee |

## What I'm looking for

```text
I'm looking for a permanent remote role where I can support customers and operations through accurate case management, documentation, data verification, and timely follow-up while continuing to learn new systems and workflows.
```

## About

```text
At Leap Scholar, I managed 80+ daily customer interactions across calls, chat, and email, maintaining 95%+ SLA performance while coordinating application cases, documentation, and follow-ups in Zoho CRM.

I've also supported quality verification and Excel reporting at GPC Agrochemicals and delivered accurate, timely written responses as a Subject Matter Expert at Chegg India. I bring disciplined record management, data validation, issue investigation, and clear customer communication to remote operations roles.
```

## Experience

### Counsellor / Education Coach

Leap Scholar. Jun 2025 - Sep 2025

```text
Managed 80+ customer interactions daily across calls, chat, and email, maintaining 95%+ SLA performance. Coordinated customer cases, documentation, and follow-ups using Zoho CRM.
```

Skills: Customer-Service, Customer-Query-Resolution, Case-Management, Zoho-CRM, Email-Support, Issue-investigation, Documentation, Follow-up-Management, SLA-Management, Communication-Skills

### Quality Analyst / QA & Training Associate

GPC Agrochemicals Pvt. Ltd.. Dec 2024 - Jun 2025

```text
Supported quality verification, data review, and documentation for soil samples, seeds, and fertilizers. Prepared Excel-based reports and performed quality checks to identify discrepancies.
```

Skills: Quality-Assurance, Data-Validation, Documentation, Excel, Reporting, Attention-To-Detail, Record-Maintenance

### Subject Matter Expert

Chegg India. Jun 2022 - Nov 2024

```text
Handled multiple user queries within defined timelines, providing accurate and professionally written responses. Investigated questions and applied structured problem-solving to reach accurate conclusions.
```

Skills: Subject-Matter-Expertise, Written-Communication, Problem-Solving, Time-Management, Research, Attention-To-Detail

## Education

### Lovely Professional University

B.Sc. (Hons.), Agriculture. Grade: 7.56/10

```text
Pursued B.Sc. (Hons.) Agriculture, achieving a CGPA of 7.56/10.
```

### Maharaja Agrasen Public School, Meham, Rohtak

Secondary (Class X), General. Grade: 9.0/10

```text
Completed Secondary (Class X) with a CGPA of 9.0/10.
```

### Maharaja Agrasen Public School, Meham, Rohtak

Senior Secondary (Class XII), General. Grade: 9.3/10

```text
Completed Senior Secondary (Class XII) with a CGPA of 9.3/10.
```

## Tech stack

- Microsoft Teams
- Google Sheets
- Microsoft Excel
- Zoho CRM
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Himanshi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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