# Hillol Modak

Hillol Modak is a remote worker on Himalayas, Customer Support Executive at Busibud Solutions Private Ltd, based in India.

Source: https://himalayas.app/@hillolmodak

```text
Customer Support Executive at Busibud Solutions Private Ltd, handling multi-client support operations and training new joiners.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 296k+ INR |
| Job categories | Customer Support Executive, Content Writer |
| Skills | Customer Support, Ticket Handling, Cancellations, Lost Package Resolution, Replacement Orders, Support Operations, Standard Operating Procedures, Case Resolution, Content Writing, SEO, Article Editing, Digital Marketing, Project Management, Strategic Thinking, Analytical Skills |
| Website | https://tutorialspoint.com/authors/hillol-modak |
| Portfolio | https://tutorialspoint.com/authors/hillol-modak |
| LinkedIn | https://linkedin.com/in/hillol-modak |

## What I'm looking for

```text
I’m focused on continuous learning and growth, building a well-rounded skill set, developing strategic thinking and leadership abilities, and applying my academic knowledge in practical settings. I’m seeking internships and training opportunities to gain hands-on experience in the business sector.
```

## About

```text
At Busibud Solutions Private Ltd, I processed customer support tickets for order cancellations, lost shipments, and replacement orders, completing the necessary backend actions for each case.

I managed support operations for multiple client companies, adapting to different workflows and ticket-handling requirements. I also trained new joiners on standard procedures and case resolution.

At Tutorialspoint, I developed and published articles on SEO, medical topics, and education, and collaborated with the education team on 160+ articles.

I also wrote specialized articles drawing on my knowledge of AI, Machine Learning, and Big Data. I’m focused on continuous learning and gaining hands-on experience in the business sector.
```

## Experience

### Customer Support Executive

Busibud Solutions Private Ltd. Oct 2025 - Sep 2026

```text
Processed customer support tickets involving order cancellations, lost shipments, and replacement orders. Managed support operations for multiple client companies and trained new joiners on standard operating procedures.
```

Skills: Customer-Support, Ticket-Handling, Backend-Operations, Training, Troubleshooting, Collaboration

### Content Writer

Tutorialspoint. Sep 2022 - Aug 2023

```text
Developed and published 30+ high-quality articles monthly on SEO, medical topics, and educational subjects. Collaborated with the education team to create 160+ informative articles and leveraged AI, Machine Learning, and Big Data knowledge for specialized content.
```

Skills: Content-Writing, SEO, Editing, Grammarly, Turnitin, AI, Machine-Learning, Big-Data

## Education

### Institute of Engineering and Management

Bachelor of Business Administration, Business Administration. 2022 - 2025. Grade: 8.15 DGPA

```text
Pursued a Bachelor of Business Administration with a DGPA of 8.15.
```

### Techno India Group Public School, Hooghly

All India Senior School Certificate Examination (AISSCE), General. Grade: 82%

```text
Completed the All India Senior School Certificate Examination (AISSCE) with 82%.
```

### Techno India Group Public School, Hooghly

All India Secondary School Examination (AISSE), General. Grade: 84%

```text
Completed the All India Secondary School Examination (AISSE) with 84%.
```

### Google

Google Project Planning, Project Planning

```text
Completed the Google Project Planning certification.
```

### Microsoft

Preparing Data for Analysis with Microsoft Excel, Data Analysis

```text
Completed the Microsoft Preparing Data for Analysis with Microsoft Excel certification.
```

### Google

Google Project Management, Project Management

```text
Completed the Google Project Management certification.
```

### Google

Google Digital Marketing & E-commerce, Digital Marketing

```text
Completed the Google Digital Marketing & E-commerce certification.
```

## Tech stack

- Mailchimp
- Asana
- Gemini
- SEMrush
- Microsoft Excel
- Microsoft PowerPoint
- Grammarly

To contact Hillol, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Vinay Srivastava](https://himalayas.app/@vinaysrivastava): Customer Care Executive, iEnergizer
- [Abraham Samuel](https://himalayas.app/@abrahamsamuel): Customer Service Executive, Teleperformance
- [Rajveer Sharma](https://himalayas.app/@rajveersharma): Content Editor & Freelance Writer, DestinationCosmic.com, MuscleHustles.com, NewInHindi.in
- [Nithya Kalyani](https://himalayas.app/@nithyakalyani): Editor, Benzinga
- [Nadeem khan](https://himalayas.app/@nadeemkhan): Home Tutor, Home Tutor
- [Jahnvi Sah](https://himalayas.app/@jahnvisah): Customer Experience Manager L2, Eshopbox Ecommerce Pvt. Ltd.
- [Akhilesh Mandloi](https://himalayas.app/@akhileshmandloi): Team Lead, TaskUs
- [Vismita Singh](https://himalayas.app/@vismitasingh): Customer Service Associate, Clarity
- [Divya MP](https://himalayas.app/@divyamp): Senior Resolution Specialist, CareStack
- [Anu User](https://himalayas.app/@anuuser13): Customer Support Simulation, Training Workshop