# Herma Jepkoech

Herma Jepkoech is a remote worker on Himalayas, Customer Service Representative at Gro Pro Agrovet, based in Kenya.

Source: https://himalayas.app/@hermajepkoech

```text
Detail-oriented Virtual Assistant skilled in administrative support and project coordination.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | Kenya |
| Job categories | Virtual Assistant, Project Coordinator, Administrative Assistant, Personal Assistant, Customer Service |
| Skills | Microsoft Office, Administrative Support, Project Coordination, Customer Service, Data Management, Social Media Management, Google Workspace, CRM Tools, Data Entry, Research, Trello, Hootsuite, Google Analytics |

## What I'm looking for

```text
I am looking for a role that values efficiency and offers opportunities for growth and learning.
```

## About

```text
I am a detail-oriented and results-driven Virtual Assistant with a strong background in administrative support, project coordination, and customer service. My expertise lies in calendar management, email correspondence, data entry, and client relationship management, all aimed at ensuring seamless workflow optimization. I excel at leveraging CRM tools and productivity software to enhance engagement and operational efficiency.

Throughout my career, I have successfully managed corporate social media accounts, founded the 44for1 Anti-Tribalism Campaign, and improved customer interactions at various organizations. My proactive approach to problem-solving and time management has allowed me to handle high-volume tasks with accuracy, ultimately providing exceptional support to clients and stakeholders alike.
```

## Experience

### Customer Service Representative

Gro Pro Agrovet. May 2024 - Jul 2024

```text
As a Customer Service Representative, I managed inquiries, resolved issues, and maintained accurate transaction records. Assisted customers via email and chat, ensuring fast and efficient resolution of inquiries to enhance customer satisfaction.
```

Skills: Customer-Service, Performance-Metrics, Email-Support, Problem-Solving, Communication-Skills, Live-Chat

### Virtual Assistant

Hope Hub Initiative. Apr 2024 - Jul 2024

```text
As a Volunteer Virtual Assistant, I provided administrative and operational support, optimizing communication, data management, and stakeholder engagement to enhance organizational efficiency. Managed email communication and created spreadsheets to track donor information.
```

Skills: Communication-Skills, Administrative-Support, Data-Management, Spreadsheets, Research, Stakeholder-Engagement, Calendar-Management, Problem-Solving, Time-Management

## Education

### Alison

Certificate, Customer Support. 2024 - 2024

```text
Achieved a certificate in customer support, developing competencies in customer service, communication, and problem-solving.
```

### Coursera

Certificate, Administrative Support. 2024 - 2024

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Completed a certificate program focused on administrative support, enhancing skills in organization, communication, and productivity tools.
```

### Nakuru College

Certificate, Computer Studies. 2023 - 2023

```text
Studied computer studies, gaining foundational knowledge in computer applications and information technology.
```

## Tech stack

- Gmail
- Google Analytics
- Trello
- Hootsuite

To contact Herma, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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