# Henry Nzambu

Henry Nzambu is a remote worker on Himalayas, Patient Care Specialist at Allevio Care, based in Kenya.

Source: https://himalayas.app/@henrynzambu

```text
Patient Care Specialist at Allevio Care scheduling appointments and supporting patients across calls and email.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service, Patient Care Specialist, Customer Operations Specialist, Contact Centre Agents, Financial Advisor |
| Skills | Customer Service, Customer Relationship Management, Call Centre Operations, Inbound Calling, Outbound Calling, Email Support, Live Chat, Ticketing Systems, Patient Support, Appointment Scheduling, Eligibility Verification, Care Coordination, Complaint Resolution, Conflict De escalation, Sales Prospecting |
| LinkedIn | https://linkedin.com/in/henrykimanzi |

## About

```text
At Allevio Care (Solvo Global & Oasis), I support patients through calls, email, and enquiries. I schedule appointments, maintain patient records, and assist with care coordination while following HIPAA and OSHA requirements.

Previously, I supported customers through email, chat, phone, and ticketing systems at Teleperformance Kenya (Majorel) and Call Centre International (CCI Kenya). At Britam Insurance, I assessed client needs, explained insurance policies, and managed applications and renewals.
```

## Experience

### Patient Care Specialist (current)

Allevio Care. Jun 2026 - Present

```text
Provided professional, empathetic, and high-quality patient support through calls, email, and patient enquiries. Scheduled and managed patient appointments accurately while maintaining patient records and ensuring compliance with HIPAA and OSHA requirements.
```

Skills: Patient-Support, Appointment-Scheduling, Eligibility-Verification, Care-Coordination, CRM, HIPAA, OSHA, Communication-Skills, De-escalation

### Customer Operations Expert

Teleperformance Kenya. Sep 2025 - May 2026

```text
Responded promptly to customer enquiries through email and chat while maintaining professional customer support standards. Maintained customer records, documented interactions, and collaborated with cross-functional teams to resolve operational or technical issues.
```

Skills: Email-Support, Live-Chat, Customer-Documentation, CRM, Ticketing-Systems, Service-Level-Agreements, Cross-Functional-Collaboration

### Contact Centre Agent

Call Centre International. Feb 2023 - Apr 2025

```text
Provided customer support through phone calls, emails, chats, and ticketing systems. Resolved customer queries efficiently while maintaining professionalism and empathy, and achieved performance targets such as call handling time and customer satisfaction.
```

Skills: Call-Centre-Operations, Inbound-Calling, Outbound-Calling, Email-Support, Live-Chat, Ticketing-Systems, Customer-Satisfaction, CRM

### Financial Advisor

Britam Insurance. Jan 2022 - Oct 2022

```text
Identified and networked with potential clients to promote suitable insurance and financial products. Assessed client insurance needs, explained policy features, and managed policy applications, renewals, and client records accurately.
```

Skills: Sales-Prospecting, Client-Needs-Assessments, Product-Explanations, Relationship-Building, Policy-Management, Insurance-Advisory, Customer-Follow-up

## Education

### Chuka University

Bachelor of Cooperative Management, Cooperative Management. 2017 - 2021

```text
Pursued a Bachelor of Cooperative Management from 2017 to 2021.
```

### Upper Hill School

Kenya Certificate of Secondary Education, Secondary Education. 2013 - 2016

```text
Completed the Kenya Certificate of Secondary Education (KCSE) from 2013 to 2016.
```

### International Computer Driving License

International Computer Driving License, Computer Applications

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Completed training in computer applications, Microsoft Office, internet use, and digital productivity tools.
```

### ALX

Virtual Assistant Programme, Virtual Assistance

```text
Completed the Virtual Assistant Programme covering virtual assistance, administrative support, communication, scheduling, and digital collaboration tools.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office

To contact Henry, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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