# HELENA RAMIREZ

HELENA RAMIREZ is a remote worker on Himalayas, Enterprise IT Sales Executive at Telmex, based in Mexico.

Source: https://himalayas.app/@helenaramirez

```text
Enterprise IT Sales Executive at TELMEX coordinating telecommunications and digital solution projects for strategic clients.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 177k+ MXN |
| Job categories | Enterprise IT Sales, Software Tester, Project Coordinator, ERP Implementation Specialist |
| Skills | Enterprise Sales, Telecommunications, Enterprise Account Management, incident analysis, Process Optimization, Software Testing, Quality Assurance, Bug Documentation, Data Validation, Project Management, CMMI Level 3, ERP Implementation, SQL, Data Analysis, Excel |
| LinkedIn | https://linkedin.com/in/helena-ramirez |

## About

```text
At TELMEX, I coordinate enterprise services and telecommunications and digital solution projects for strategic clients in Baja California Sur. I manage client relationships, work toward sales targets, and coordinate with technical teams to resolve incidents.

Earlier, I performed functional software testing and documented bugs at IT EXPLORER INC., and coordinated projects under CMMI Level 3 standards at ADSUM SOFTWARE. I also supported ERP implementation and post-sales service at SOLUCIÓN FACTIBLE, S.C.
```

## Experience

### Enterprise IT Sales Executive (current)

Telmex. Aug 2016 - Present

```text
Coordinates enterprise services for strategic clients in Baja California Sur, managing connectivity and digital solution projects. Achieves sales targets and improves post-sales service perception for public and private sector clients.
```

Skills: Sales, Account-Management, Telecommunications, Project-Coordination, Customer-Relationship-Management, Incident-resolution

### Tester Sr.

IT Explorer Inc.. Feb 2016 - Aug 2018

```text
Performed functional software testing, bug documentation, and data validation. Supported development teams in QA and continuous improvement processes.
```

Skills: Software-Testing, QA, Bug-Tracking, Data-Validation, Functional-Testing, Continuous-Improvement

### Project Coordinator

Adsum Software. Sep 2015 - Jul 2016

```text
Managed projects under CMMI Level 3 standards, providing technical support, documentation, and user training.
```

Skills: Project-Management, CMMI, Technical-Support, Documentation, User-Training

### Sales Executive / Implementation

Solución Factible, S.C.. Dec 2013 - Apr 2014

```text
Implemented ERP systems (billing, payroll, CRM) and provided customer service and post-sales functional support.
```

Skills: ERP-Implementation, Billing, Payroll, CRM, Customer-Service, Post-sales-Support

## Education

### Instituto Tecnológico de Culiacán

Bachelor's Degree, Industrial Engineering. 2005 - 2010

```text
Bachelor's Degree in Industrial Engineering with a specialization in Quality and Productivity, graduated in 2010.
```

### Amazon Web Services (AWS)

AWS Certified Cloud Practitioner, Cloud Computing

```text
Earned the AWS Certified Cloud Practitioner certification.
```

### Google

Google Data Analytics Professional Certificate, Data Analytics

```text
Completed the Google Data Analytics Professional Certificate.
```

### Google

Google SQL for Data Analysis, Data Analysis

```text
Completed the Google SQL for Data Analysis course.
```

### Scitum / Inttelmex

Applied Cybersecurity: fundamentals, strategies, and best practices, Cybersecurity

```text
Completed the Applied Cybersecurity course covering fundamentals, strategies, and best practices.
```

## Tech stack

- Salesforce
- SQL
- Power BI
- Microsoft Office

To contact HELENA, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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