# Hector Guerra

Hector Guerra is a remote worker on Himalayas, Sales & CRM Operations at Ramalho & Guerra, based in Brazil.

Source: https://himalayas.app/@hectorguerra

```text
CRM implementation and sales operations at RAMALHO & GUERRA, configuring Clint and RD Station for sales workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 31k+ USD |
| Job categories | CRM Implementation, CRM Operations Specialist, Sales Operations Specialist |
| Skills | CRM Implementation, CRM Configuration, CRM Administration, Sales Operations, CRM Operations, Sales Pipeline Management, Lead Qualification, Lead Distribution, Workflow Automation, Customer Success Operations, Sales performance reporting, KPI Tracking, Customer Support Workflows, Customer Onboarding, Customer Retention |
| LinkedIn | https://linkedin.com/in/hlfguerra |

## What I'm looking for

```text
I’m looking to focus on CRM Implementation, CRM Operations, or Sales Operations in a remote role where I can combine my commercial background with my experience in systems, workflows, and process improvement.
```

## About

```text
At RAMALHO & GUERRA, I implemented and configured Clint and RD Station to support sales and customer relationship management. I designed pipelines, set up lead qualification and distribution, and developed dashboards to track performance and targets.

At FUTEBOL INTERATIVO, I implemented Zendesk to centralize customer communication and organized support workflows, including automated WhatsApp journeys using Take Blip. I’m looking to focus on CRM Implementation, CRM Operations, or Sales Operations in a remote role.
```

## Experience

### Sales & CRM Operations (current)

Ramalho & Guerra. Mar 2022 - Present

```text
Implemented and configured Clint and RD Station to support sales and customer relationship management. Designed sales pipelines, configured custom fields, lead qualification, and distribution, and developed dashboards to track performance.
```

Skills: Clint, RD-Station, CRM-Configuration, Pipeline-Structure, Lead-Qualification, Dashboarding, Workflow-Automation, User-Access-Management

### High-Ticket Sales Closer

TripleTen Brasil. Jun 2025 - Jan 2026

```text
Conducted consultative sales conversations with prospective students interested in technology bootcamps. Managed follow-ups, addressed objections, and used HubSpot to track prospects and commercial activities.
```

Skills: Consultative-Sales, Follow-up-Management, Objection-Handling, HubSpot

### Customer Success Manager

Futebol Interativo. Sep 2020 - Jan 2022

```text
Implemented Zendesk from scratch to centralize customer communication and structured support processes. Developed a Help Center with FAQs and tutorial videos, and implemented WhatsApp support workflows using Take Blip.
```

Skills: Zendesk, Take-Blip, Customer-Support, Help-Center, Onboarding, Retention, WhatsApp-Automation

### Commercial Operations Director

Apta Consultoria Jr.. Jan 2020 - Dec 2020

```text
Configured Ploomes CRM and designed Pipefy workflows for Sales, Projects, Marketing, and People Management. Structured workflow stages, responsibilities, user roles, and automations, and supported commercial operations.
```

Skills: Ploomes, Pipefy, CRM-Configuration, Workflow-Design, Process-Automation, Commercial-Operations

### Inside Sales Representative

Futebol Interativo. May 2020 - Sep 2020

```text
Communicated with prospective students, presented educational programs, managed follow-ups, and handled enrollments.
```

Skills: Inside-Sales, Communications-Lead, Enrollment-management

### Freelance Translation Evaluator

Unbabel. Aug 2018 - May 2020

```text
Evaluated AI-generated translations of customer support messages for accuracy, clarity, contextual relevance, and tone. Identified semantic, syntactic, and communication issues affecting translation quality.
```

Skills: Translation-Evaluation, Quality-Assurance, language-proficiency

### Project Consultant

Apta Consultoria Jr.. Apr 2019 - Dec 2019

```text
Participated in People Management consulting projects involving recruitment and selection, organizational climate assessment, and competency development. Supported consulting activities and began working with CRM and internal workflow tools.
```

Skills: People-Management, Recruitment, Organizational-Climate, Competency-Development, CRM

## Education

### Universidade Federal do Rio Grande do Norte (UFRN)

Bachelor’s Degree, Psychology. 2018 - 2023

```text
Bachelor’s Degree in Psychology from Universidade Federal do Rio Grande do Norte (UFRN), completed in 2023.
```

## Tech stack

- Zendesk
- HubSpot
- Zapier
- RD Station

To contact Hector, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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