# Heather Verticelli

Heather Verticelli is a remote worker on Himalayas, Customer Service at Freedom Mortgage, based in United States.

Source: https://himalayas.app/@heatherverticelli

```text
Mortgage operations professional at Freedom Mortgage who reviewed loan information, resolved account discrepancies, and supported compliant servicing.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 42k-65k USD |
| Job categories | Finance, Mortgage Loan Processor, Registrar, Customer Service, Loan Processor, QA Specialist |
| Skills | Communication Skills, Attention To Detail, Multitasking, Organization, Self Motivation, Data Entry, Mortgage Process Knowledge, Encompass, Salesforce, Loan Servicing, Document Management, Loan Processing, Appraisal Review, Title Review, Mortgage Servicing, Quality Assurance, File Reviews, Regulatory Compliance, Data Accuracy, Data Validation, Customer Service, UDAAP, TRID, RESPA, Bank Secrecy Act (BSA), AML |
| LinkedIn | https://www.linkedin.com/in/heather-verticelli-345692243 |

## What I'm looking for

```text
Experienced in mortgage servicing, loan processing, quality reviews, document management, and customer support. Demonstrated ability to identify discrepancies, follow regulatory guidelines, maintain accurate records, and contribute to process improvements while working in fast-paced environments
```

## About

```text
Detail-oriented operations and customer service professional with 10 years of experience reviewing documentation, maintaining data accuracy, ensuring compliance with established procedures, and supporting high-volume business operations. Experienced in mortgage servicing, loan processing, quality reviews, document management, and customer support. Demonstrated ability to identify discrepancies, follow regulatory guidelines, maintain accurate records, and contribute to process improvements while working in fast-paced environments.
```

## Experience

### Customer Service

[Freedom Mortgage](https://himalayas.app/companies/freedom-mortgage). Nov 2023 - Jul 2026

```text
Assisted customers in all stages of loss mitigation and foreclosure while adhering to state and federal guidelines. Explained payment changes, requested payoffs, scheduled payments, and provided guidance on loss mitigation programs.
```

Skills: Mortgage-Process-Knowledge, Loss-Mitigation, Foreclosure, Customer-Service, Payment-Processing, Federal-and-State-Guidelines

### Customer Service Representative

Freedom Mortgage. Nov 2023 - Jul 2026

```text
Reviewed and maintained accurate loan information while adhering to federal and state mortgage servicing regulations. Assisted borrowers with loss mitigation and foreclosure-related inquiries, processed payoff and reinstatement quotes, and resolved account discrepancies.
```

Skills: Mortgage-Servicing, Regulatory-Compliance, Customer-Service, Data-Accuracy, Documentation, Loan-Servicing, Salesforce

### Customer Service & Engagement Specialist

Discover Financial Services. Sep 2022 - Nov 2023

```text
Managed high-volume customer interactions, assisting more than 70 cardmembers daily. Reviewed account information for accuracy, processed service requests, and resolved account issues including payment processing and fee adjustments.
```

Skills: Customer-Service, Data-Accuracy, Payment-Processing, Account-Maintenance, Documentation, Compliance

### Customer Service and Engagement

Discover Financial Services. Sep 2022 - Nov 2023

```text
Assisted 70+ cardmembers per day through multiple work queues. Issued replacement cards, adjusted fees, processed lost/stolen cards, and managed payment scheduling.
```

Skills: Customer-Service, Credit-Card-Operations, Payment-Processing, Multitasking, Communication-Skills

### Junior Processor

Keller Mortgage. Sep 2020 - May 2022

```text
Ordered and reviewed appraisals, contacted third parties for credit supplements, and completed final verbal verifications. Covered for processors and reviewed files for compliance with service level agreements.
```

Skills: Mortgage-Processing, Appraisal-Review, Credit-Supplements, Verbal-Verification, Document-Management, Service-Level-Agreements, Loan-Processing, Quality-Assurance, Documentation-Review, Compliance, Encompass, Vendor-Management

### Medical Receptionist

The Heart House. Jul 2019 - Sep 2020

```text
Scheduled follow-up and testing appointments, instructed patients on procedures, verified insurance and referrals, and handled doctor phone lines and triage calls.
```

Skills: Medical-Reception, Appointment-Scheduling, Insurance-Verification, Patient-Communication, Triage, patient-records, Scheduling, Customer-Service, Data-Entry

### Registrar

Larchmont Medical Imaging. Mar 2015 - Jul 2019

```text
Confirmed patient preparation for studies, reviewed patient responsibility for high-end studies, opened and closed office on Saturdays, and maintained patient records.
```

Skills: Patient-Registration, Medical-Records, Customer-Service, Attention-To-Detail, Multitasking, Data-Accuracy, Electronic-Records, Compliance

## Education

### Washington Twp High School

High School Diploma, General Studies

```text
Earned a High School Diploma from Washington Twp High School.
```

## Tech stack

- Salesforce
- Microsoft Teams
- Zoom

To contact Heather, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Nadine Asongwe](https://himalayas.app/@nadineasongwe): Mortgage Loan Processor, First Guaranty Mortgage Corporation
- [lesley wagner](https://himalayas.app/@lesleywagner): Collector, Capital Management Services
- [Jalen Booth](https://himalayas.app/@jalenbooth): Operations Specialist I Processor Assist, United Wholesale Mortgage
- [Sonya Hall](https://himalayas.app/@sonyahall): Loan Processor, Priority Brokerage
- [Stephanie Carcamo](https://himalayas.app/@stephaniecarcamo): Escrow Assistant, Exodus Title
- [Melody Whitaker](https://himalayas.app/@melodywhitaker): Escrow Support Processor, Insync Staffing / First American Title
- [Yvette Johnson](https://himalayas.app/@yvettejohnson): Loan Specialist / Member Services Representative, Democracy Federal Credit Union
- [Taelor Jones Baldwin](https://himalayas.app/@taelorjonesbaldwin): Customer Resolutions, UWM
- [Shanda Diaz](https://himalayas.app/@shandadiaz): Mortgage Review Specialist, Navy Federal Credit Union
- [Ashley Henderson](https://himalayas.app/@ashleyhenderson): Transaction Coordinator, Mutual Of Omaha Mortgage