# Heather Miranda

Heather Miranda is a remote worker on Himalayas, Training & Learning Systems Administrator at Jovie, based in United States.

Source: https://himalayas.app/@heathermiranda

```text
I lead enterprise programs that improve operations, systems, organizational readiness, and scalable execution.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 73k+ USD |
| Job categories | Program Manager, Business Development Consultant, Implementation Consultant, Operations Manager, PMO Manager, Project Manager, Training Manager |
| Skills | Program Management, Project Management, PMO Support, Portfolio Coordination, Operations Leadership, Cross functional Leadership, Stakeholder Management, Change Management, Process Improvement, Operational Excellence, Risk Mitigation, Business Process Optimization, Executive Reporting, Data Analysis, Continuous Improvement, Resource Planning, Team Leadership, Training, Organizational Readiness, LMS, Workforce Analytics, Workforce Planning, Recruitment, Onboarding, Governance, Performance Management |

## What I'm looking for

```text
I'm looking to lead cross-functional programs and operations initiatives where I can improve processes, strengthen organizational readiness, build scalable systems, and support strategic execution.
```

## About

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At Jovie, I lead enterprise-wide initiatives that strengthen operational effectiveness, system optimization, and organizational readiness. I currently serve as project lead for LMS migration efforts, coordinating stakeholders, timelines, communications, testing, and implementation.

Previously, as Operations Manager for Shared Services, I led concurrent projects focused on process standardization, operational efficiency, and organizational scalability. I managed a team of 13 and built governance processes, workflows, and performance metrics that improved accountability and execution.

I've partnered across recruiting, operations, training, franchise support, leadership, and technology to deliver strategic initiatives. My work includes scalable documentation and reporting frameworks, workforce analytics, resource planning, and executive decision support.

Across an 18+ year career with Jovie and Bright Horizons, I've led training, change management, process improvement, and workforce planning initiatives. I build high-performing teams, maintain strong retention, and turn complex operational needs into practical, scalable solutions.
```

## Experience

### Training & Learning Systems Administrator (current)

Jovie. Jun 2025 - Present

```text
Leads enterprise-wide initiatives supporting operational effectiveness, system optimization, and organizational readiness. Serves as project lead for LMS migration efforts, coordinating stakeholders, timelines, communications, testing, and implementation activities.
```

Skills: LMS-Migrations, Project-Management, Stakeholder-Coordination, Process-Improvement, Reporting, Risk-Management, Continuous-Improvement

### Operations Manager, Shared Services

Jovie. Mar 2022 - Jun 2025

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Led multiple concurrent projects focused on process standardization, operational efficiency, and organizational scalability. Managed a team of 13 while coordinating cross-functional initiatives involving recruiting, operations, training, and franchise support teams.
```

Skills: Project-Management, Process-Standardization, Team-Leadership, Governance, Performance-Metrics, Data-Analysis, Strategic-Planning

### Talent Acquisition Advisor

Jovie. Feb 2021 - Mar 2022

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Managed recruiting and onboarding initiatives supporting workforce growth and operational objectives. Collaborated with business leaders to improve hiring workflows, onboarding processes, and reporting capabilities.
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Skills: Recruitment, Onboarding, Workforce-Analytics, Process-Improvement, Reporting, Stakeholder-Collaboration

## Education

### University of the Arts

Bachelor of Fine Arts, Fine Arts

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Bachelor of Fine Arts degree from the University of the Arts.
```

## Tech stack

- Facebook Ads
- Salesforce
- Google Docs
- Microsoft SharePoint
- Mailchimp
- Workday
- Adobe Fonts
- Slack
- Microsoft Teams
- Windows
- Google Workspace
- Microsoft Office 365
- Google Sheets
- Microsoft Excel
- monday.com
- Wistia
- Zoom
- Canva
- LinkedIn Recruiter
- LinkedIn Ads
- Constant Contact
- Articulate 360
- Microsoft PowerPoint

To contact Heather, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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