# Hayley Stuber

Hayley Stuber is a remote worker on Himalayas, Customer Success Manager at Vitally, based in United States.

Source: https://himalayas.app/@hayleys

```text
Customer Success Manager at Vitally who created AI-assisted workflows for onboarding, churn prevention, and QBRs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 120k+ USD |
| Job categories | Customer Success Manager, Implementation Manager, Customer Support Specialist |
| Skills | Customer Success, Customer Onboarding, Customer Retention, Customer Adoption, Customer Expansion, Customer Implementation, Churn Prevention, Billing Support, Platform Migration, AI Assisted Workflows, DNS Configuration, Data Migration, KPI Management, Cross Functional Collaboration, HubSpot |

## About

```text
At Vitally, I work alongside the Manager of Scaled Accounts to facilitate onboarding, adoption, and expansion for a book of business of over 400, accounting for $7M in ARR. I use Vitally’s CS platform to drive feature engagement, AI adoption, and proactive outreach.

I developed internal tools and AI-assisted workflows for meeting prep, churn prevention, QBR preparation and review, and customer communication. These tools improved consistency and efficiency across the CS team, and I also facilitate community education sessions including live Office Hours and Intro to Vitally.

At Givebutter, I created and documented the implementation offering and consistently met or exceeded the KPI of completing 85% of implementations within 45 days, across over 900 implementations during my tenure. Earlier, I supported customers at Typeform and Podia, including billing support, platform migrations, onboarding sessions, and help documentation.
```

## Experience

### Customer Success Manager (current)

[Vitally](https://himalayas.app/companies/vitally). Jan 2025 - Present

```text
Facilitated onboarding, adoption, and expansion for a book of business of over 400 accounts, accounting for $7M in ARR. Drove feature engagement, AI adoption, and proactive outreach using the company's own CS platform.
```

Skills: Customer-Success, Onboarding, Adoption, Expansions, AI-Adoption, Proactive-Outreach, CS-Platforms, Internal-Tools, Automation, AI-Assisted-Workflows, Meeting-Preparation, Churn-Prevention, QBR, Client-Communication, Community-Education, Office-Hours, Vitally

### Implementation Manager

[Givebutter](https://himalayas.app/companies/givebutter). Jan 2023 - Jan 2025

```text
Created and documented Givebutter's implementation offering, including migrating recurring plans, importing historical data, modifying DNS records, and embedding donation widgets. Consistently met or exceeded KPI of completing 85% of implementations within 45 days, with over 900 implementations during tenure.
```

Skills: Implementation, Migration, Recurring-Plans, Data-Imports, DNS, Widget-Embedding, KPI-Achievement, Cross-Functional-Collaboration, Stakeholder-Management, Product-Consultation, Technical-Feedback

### Billing Support Advocate

[Typeform](https://himalayas.app/companies/typeform). Jan 2022 - Jan 2023

```text
Assisted customers with billing issues including failed payments, refunds, unrecognized charges, subscription changes, and cancellations. Used save efforts to retain at-risk customers and handled questions related to VAT, taxes, and disputed payments.
```

Skills: Billing-Support, Customer-Retention, Effort-Savings, VAT, Taxes, Payment-Disputes, Subscription-Management, Refunds, Cancellations

### Senior Creator Support

[Podia](https://himalayas.app/companies/podia). Jan 2020 - Jan 2022

```text
Managed platform migrations for creators switching from other platforms. Ran weekly Q&A and onboarding sessions for customer bases ranging from dozens to near hundreds of attendees, and created help documents and macros for teammates.
```

Skills: Platform-Migration, Kanban, Q&A, Onboarding, Documentation, Macros, Customer-Support, Intercom, Email-Support, Messaging

## Education

### Loyola University Chicago

Bachelor of Arts, Film & Digital Media Production. 2011 - 2015

```text
Bachelor of Arts in Film & Digital Media Production with a minor in Business Administration from Loyola University Chicago, completed in 2015.
```

## Tech stack

- Chargebee
- Metabase
- Slab
- Forest
- Intercom
- Zendesk
- Jira
- Linear
- HubSpot
- Stripe
- PayPal
- Trello
- Asana
- Notion
- Basecamp
- monday.com
- Zapier
- Vitally

To contact Hayley, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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