# Hassan abdi Warsama

Hassan abdi Warsama is a remote worker on Himalayas, Customer Service Advisor / Admin Assistant at Capita – Water Plus, based in United Kingdom.

Source: https://himalayas.app/@hassanabdiwarsama

```text
Reliable professional with strong experience in warehouse and customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Job categories | Warehouse Operative, Customer Service Advisor, Administrative Assistant, Logistics Manager, Warehouse Associate, Shipping And Receiving Clerk, Team Lead |
| Skills | Client Communication, Team Leadership, Warehouse operations, Time Management, Problem Solving, Admin and Email Handling, Fast Learner, Adaptive, Professional Services |

## What I'm looking for

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I am looking for a role that values teamwork and offers growth opportunities.
```

## About

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I'm a reliable and motivated professional with extensive experience in both warehouse operations and customer service. My journey began as a Picker/Packer at PLT Warehouse, where my performance led to a promotion to Lift Manager. In this role, I managed team operations, ensuring safety, accuracy, and workflow efficiency while providing hands-on support and training to my colleagues. My ability to adapt quickly and take initiative has consistently boosted team productivity.

In addition to my warehouse experience, I have a solid background in customer service, having worked with various organizations such as Capita and G4S. I handled customer queries professionally, managed email communications, and provided support during sensitive periods, such as the COVID-19 lockdown. My strong communication and listening skills have been honed in fast-paced environments, allowing me to assist vulnerable customers effectively.

With a passion for helping others and excelling in high-pressure situations, I am eager to bring my skills in teamwork, problem-solving, and leadership to a new role. I thrive in environments where I can contribute positively and support my colleagues in achieving our goals.
```

## Experience

### Customer Service Advisor / Admin Assistant

Capita – Water Plus. Jun 2024 - Present

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Handled customer queries professionally via phone and email, transitioning into admin support. Managed email communications and internal systems, adapting quickly to a new role.
```

Skills: Customer-Service, Administrative-Support, CRM-Software, Data-Entry

### Warehouse Operative / Lift Manager

PLT Warehouse. Feb 2024 - Present

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Started as Picker/Packer and was promoted to Lift Manager based on performance. Managed team operations, ensuring safety, accuracy, and workflow efficiency.
```

Skills: Training-and-Development, Team-Leadership, Warehouse-operations, Workflow-Management

### Customer Service Advisor – Winter Fuel Payments

G4S via Interaction Recruitment. Oct 2023 - Present

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Assisted vulnerable and elderly customers with winter fuel inquiries. Improved communication and listening skills in a fast-paced call centre environment.
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Skills: Customer-Service, Active-Listening, Empathy, Communication-Skills

### Customer Service Advisor – Passport Support Campaign

[Teleperformance](https://himalayas.app/companies/tp). Mar 2023 - Present

```text
Supported customers across Europe with passport applications and updates. Provided clear guidance and reassurance, often under time-sensitive conditions.
```

Skills: Customer-Support, Problem-Solving, Time-Management

### Warehouse Operative

Wilko Distribution Centre. Sep 2022 - Present

```text
Worked independently in warehouse settings, handling stock and shipments. Gained confidence in solo task management and process efficiency.
```

Skills: Warehouse-operations, Stock-Management, Independent-work, Process-Improvement

### Customer Service Advisor – Mental Health Support

Call Centre. Jan 2020 - Present

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Provided emotional and practical support to individuals during lockdown. Encouraged isolation and mental health practices during a sensitive period.
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Skills: Communication-Skills, Emotional-Support, Crisis-Intervention, Active-Listening, Empathy

### Warehouse Operative

PLT Warehouse

```text
Developed strong teamwork and problem-solving skills in an entry-level role. Known for supporting colleagues and helping to complete tasks on time.
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Skills: Teamwork, Problem-Solving, Collaboration, Task-Management, Warehouse-operations

## Education

### Longley Park Sixth Form College

Level 3 Diploma, Business

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Completed a Business Level 3 Diploma, gaining foundational knowledge in business principles and practices. Developed skills in various aspects of business operations and management.
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### Fir Vale School

GCSEs, General Studies

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Achieved 5 GCSEs, including English and Maths, demonstrating a solid foundation in core academic subjects. Developed essential literacy and numeracy skills.
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## Tech stack

- Gmail

To contact Hassan abdi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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