# Hasnae Lahyani

Hasnae Lahyani is a remote worker on Himalayas, Support technique imprimantes Konica Minolta at Foundever, based in Morocco.

Source: https://himalayas.app/@hasnaelahyani

```text
Administrative case manager at Foundever, supporting Konica Minolta B2B customers and resolving printer incidents.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Morocco |
| Authorized to work in | Morocco |
| Salary expectations | 60k+ USD |
| Job categories | Administrative Manager, Customer Service, Technical Support Specialist, Sales |
| Skills | Case Administration, Customer Service, Technical Support, Customer Retention, Contract Administration, Data Analysis, Data Reporting, KPI Tracking, Complaint Handling, Case File Management, Public Reception and Guidance, Salesforce, Salesforce Data Loader, Excel, Confluence |

## About

```text
At Foundever, I provide telephone technical support to French-speaking B2B customers using Konica Minolta printers. I diagnose and resolve incidents or direct customers to the appropriate service, then follow requests through within service deadlines.

At We help, I managed client contracts, primarily for SEFE Energie gas contracts, and coordinated with stakeholders to ensure files were complete and compliant. I extracted and analyzed data from Salesforce to Excel for reporting, and updated databases with Salesforce Data Loader.

At CDG Prévoyance (Finashore / Intelcia), I welcomed RCAR and CNRA members and retirees, handled incoming calls, and processed and followed up on their cases. Earlier, at Finashore, I assisted CMR retirees and handled their complaints.

My administrative and customer-service experience also includes retention support at SFR | Intelcia, telephone sales at OXO.com, and administrative vehicle-registration files during an internship at Peugeot.
```

## Experience

### Support technique imprimantes Konica Minolta (current)

Foundever. Aug 2026 - Present

```text
Provided technical phone support to French B2B clients for Konica Minolta printers. Diagnosed and resolved incidents or directed to the appropriate service, managing requests within deadlines and quality standards.
```

Skills: Technical-Support, B2B, Call-Center, Incident-Management, French

### Responsable communication et Manager contrat

We help. Oct 2023 - Jul 2026

```text
Managed administrative follow-up of client contracts, mainly SEFE Energie gas contracts. Coordinated with stakeholders, extracted and analyzed data from Salesforce to Excel for reporting, and updated databases via Salesforce Data Loader.
```

Skills: Contract-Management, Salesforce, Excel, Data-Loader, Reporting, Data-Analysis

### Conseillère clientèle, service rétention

SFR | Intelcia. Jan 2022 - Sep 2023

```text
Handled customer requests and cancellation files for SFR. Focused on customer retention and adherence to processing procedures.
```

Skills: Customer-Retention, Call-Center, French, Complaint-Handling

### Téléconseillère, centre d’appels RCAR / CNRA

CDG Prévoyance (Finashore / Intelcia). Apr 2019 - Jan 2022

```text
Welcomed affiliates and retirees physically and by phone, processed files, and ensured service quality. Optimized user satisfaction.
```

Skills: Call-Center, Customer-Service, French, File-Processing

### Conseillère clientèle, centre d’appels CMR

Finashore. Jul 2018 - Jan 2019

```text
Provided information and assistance to retirees, managed incoming calls, and processed complaints.
```

Skills: Call-Center, Customer-Service, French, Complaint-Handling

### Conseillère commerciale

OXO.com. Jan 2014 - May 2018

```text
Prospected and followed up with clients by phone, promoted services, and achieved sales targets.
```

Skills: Sales, Prospecting, Customer-Relationships, French

### Stagiaire agent d’immatriculation

Peugeot. Jan 2013 - Jun 2013

```text
Managed administrative registration files and followed up on procedures with relevant organizations and administrations.
```

Skills: Administrative-Management, File-Processing, Procédures

## Education

### OFPPT

Technico-commercial, Vente de véhicules et de pièces de rechange

```text
Completed a Technico-commercial program in vehicle and spare parts sales.
```

### Lycée Bir Anzarane

Baccalauréat, Physique-Chimie

```text
Earned a Baccalauréat in Physics and Chemistry.
```

## Tech stack

- Salesforce
- Confluence
- Microsoft Excel

To contact Hasnae, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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