# haru srl

haru srl is a remote worker on Himalayas, Tournament Organizer & Judge at The Side Deck, based in United States.

Source: https://himalayas.app/@harusrl

```text
I support customers and mortgage operations with PC, Windows, and service expertise.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Mortgage Processor, Computer Repair Specialist, Tournament Organizer |
| Skills | Customer Service, Mortgage Processing, PC Knowledge, PC Building, Computer Repair, Windows OS Installation, Microsoft Office, Stocking, Bussing, De escalation, Restaurant Operations, Java, HTML, Networking, Mortgage Compliance, Sales, Tournament Organization, Event Judging, Konami Regulations |

## What I'm looking for

```text
I'm looking for a role where I can use my PC and Windows knowledge, mortgage processing skills, communication, customer service experience, and kindness to help the company succeed.
```

## About

```text
I've supported high-volume customer and mortgage operations at United Wholesale Mortgage, processing 50–75 customer calls daily while maintaining a 95% average daily commitment rate.

As a Closing Assist, I used a mortgage portal to gather loans, helped brokers transition clients into new homes, and made 15–20 calls per loan to validate broker satisfaction before releasing loan forms.

At Micro Center, I assisted more than 200 customers per shift using my PC and Windows knowledge to help them choose computers that exceeded their expectations. I also upsold accident warranties at a daily rate of 5% of customer purchases.

I'm also an official Konami tournament judge at The Side Deck, where I prepare events, review submissions for policy compliance, and officiate rulings for up to 500 players.
```

## Experience

### Tournament Organizer & Judge (current)

The Side Deck. Jan 2026 - Present

```text
Set up venue and reviewed client packet submissions to ensure compliance with Konami Policy. Circulated amongst 500 players to answer questions and officiate rulings as an official Konami Judge.
```

Skills: Tournament-Organization, Konami-Regulations, Customer-Service, De-escalation

### Closing Assist

United Wholesale Mortgage. Nov 2024 - Aug 2025

```text
Utilized mortgage portal to gather loans and help brokers transition clients into new homes. Executed 15-20 calls per loan to validate broker satisfaction before releasing loan forms.
```

Skills: Mortgage-Processing, Customer-Service, Loan-Processing, Communication-Skills

### Processor Assist

United Wholesale Mortgage. Nov 2023 - Nov 2024

```text
Achieved an average daily commitment rate of 95% and processed 50-75 customer calls daily with high customer satisfaction. Ensured queue stayed in service level agreement for customers.
```

Skills: Mortgage-Processing, Customer-Service, Call-Handling, Service-Level-Agreements

### Customer Service Representative

Micro Center Computers & Electronics. Jan 2022 - Dec 2023

```text
Assisted over 200 customers each shift in choosing computers using extensive PC and Windows OS knowledge. Upsold accident warranties at a daily rate of 5% of customer purchases.
```

Skills: Customer-Service, PC-Knowledge, Windows, Sales, Upselling

## Education

### Berkley High School

High School Diploma, General Studies. 2017 - 2021

```text
Attended Berkley High School from Fall 2017 to Spring 2021, with coursework in Java, HTML, Networking, and Mortgage Regulations.
```

## Tech stack

- Java

To contact haru, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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