# Harshal Garapati

Harshal Garapati is a remote worker on Himalayas, Client Service Representative at Diligenta, based in India.

Source: https://himalayas.app/@harshalgarapati

```text
I use analytics and root-cause analysis to improve operations, compliance, and customer outcomes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 13550k+ INR |
| Job categories | Business Analyst, Operations Analyst, Data Analyst, Business Analyst, Risk Analyst, Compliance Analyst, Customer Service, Project Manager, Recruiter, Business Analysis, IS Business Analyst, Business Systems Analyst, Business Analysis Jobs, IT Business Analysts, Business Analysis Consultant |
| Skills | Data Analysis, Python, Tableau, AI, Machine Learning, Forecasting, Random Forest, Root Cause Analysis, Process Improvement, Process Optimization, TCS BaNCS, Workday, Compliance, Risk Management, Governance, Project Management, Microsoft Suite, Financial Modeling, Excel, Customer Service, Claims Processing, KPI Management, SLA Management, Elementary, Kamal |

## What I'm looking for

```text
I'm looking for an operations or business analytics role where I can use data, forecasting, RCA, and process improvement to solve complex operational problems, strengthen compliance, and improve customer and stakeholder outcomes.
```

## About

```text
I've improved operations across Diligenta, Amazon Prime Video, Accenture, the NHS, and Stride Treglown by resolving complex cases, identifying root causes, and turning data into practical decisions. At Amazon Prime Video, I improved efficiency in handling flagged content by 15% while supporting global content launches and compliance.

I've built Python forecasting models for NHS urgent-care performance and employee utilization, including a Random Forest model with R² of 0.98. I bring experience in regulated operations, risk and compliance, customer service, process improvement, and cross-functional delivery.
```

## Experience

### Client Service Representative (current)

Diligenta. Jun 2025 - Present

```text
Managed complex customer cases, policy servicing, and claims processing with adherence to FCA regulatory standards. Conducted Root Cause Analysis on escalated queries to resolve complaints proactively and collaborated cross-functionally to expedite claim payments.
```

Skills: TCS-BaNCS, Root-Cause-Analysis, Customer-Service, Claims-Processing, FCA-Compliance

## Education

### University of Bristol

Master of Science, Business Analytics. 2023 - 2024. Grade: Merit

```text
MSc in Business Analytics with Merit, including modules in data analytics, modelling, and programming, and a dissertation on forecasting urgent care performance metrics for the NHS.
```

### Ajeenkya DY Patil University

Bachelor of Business Administration, Financial Services. 2018 - 2021. Grade: 9.21/10

```text
Bachelor of Business Administration in Financial Services with a high GPA, covering finance, accounting, and business information systems, and a dissertation on FDI determinants in India.
```

## Tech stack

- Elementary
- Kamal

To contact Harshal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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