# Harold Harris

Harold Harris is a remote worker on Himalayas, IT Technical Lead at HCLTech, based in United States.

Source: https://himalayas.app/@haroldharris

```text
IT operations lead at HCLTech supporting Ascension St. Vincent's Birmingham, coordinating major incident response across healthcare locations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 125k+ USD |
| Job categories | IT Operations Lead, IT Project Coordinator, Desktop Support Technician, Implementation Engineer, Technical Support Specialist |
| Skills | IT Operations, Major Incident Management, Incident Management, Problem Management, Escalation Management, Root Cause Analysis, Service Management, ITIL, ServiceNow, Ticket Governance, SLA Management, KPI Monitoring, IT Infrastructure, Endpoint Support, IT Asset Management |

## About

```text
At HCLTech (Ascension St. Vincent's Birmingham), I lead IT operations and major incident response across multiple healthcare locations. I coordinate technical and vendor teams to restore critical services, and work with service owners on root cause analysis and corrective actions.

I’ve strengthened ServiceNow incident governance, monitored SLAs and operational KPIs, and coached technical team members on incident response and service delivery. Earlier, at Motorola Solutions, I supported implementation and operation of a cloud-based SaaS platform for Next-Generation 911 systems.
```

## Experience

### IT Technical Lead (current)

[HCLTech](https://himalayas.app/companies/hcltech). Jun 2022 - Present

```text
Lead IT operations and major incident response across multiple healthcare locations, coordinating infrastructure, networking, engineering, application, security, telecommunications, and vendor teams to restore critical services and minimize impact.
```

Skills: Incident-Management, ServiceNow, Root-Cause-Analysis, Problem-Management, SLA-Management, KPI-Monitoring, Team-Leadership, Coaching, Vendor-Management, ITIL, Escalation-Management, Communication-Skills

### IT Project Coordinator

Medix Technology. Nov 2021 - Jun 2022

```text
Coordinated enterprise technology projects, deployments, schedules, technical resources, risks, and stakeholder communications within a healthcare environment.
```

Skills: Project-Coordination, Stakeholder-Communication, Risk-Management, Scheduling, Healthcare-IT

### Senior Desktop Technician

Ascension Information Services. Nov 2017 - Nov 2021

```text
Served as a senior escalation resource for complex endpoint, application, infrastructure, and connectivity incidents within a healthcare environment, managing incidents through ServiceNow and supporting enterprise deployments.
```

Skills: ServiceNow, Incident-Management, Endpoint-Support, Troubleshooting, Escalation-Management, Healthcare-IT

### Implementation Engineer

[Motorola Solutions](https://himalayas.app/companies/motorola-solutions). May 2016 - Nov 2017

```text
Supported implementation and operation of a cloud-based SaaS platform for Next-Generation 911 systems, investigating OS, network, database, Linux, and application issues while coordinating with engineering teams.
```

Skills: Linux, Networking, Databases, Troubleshooting, Implementation, Jira, Confluence, Security-Systems

### Technical Support Specialist

[TEKsystems](https://himalayas.app/companies/teksystems). May 2016 - Nov 2017

```text
Provided enterprise technical support for servers, desktops, applications, and end user technology, managing Active Directory users and groups while supporting account and access requirements.
```

Skills: Active-Directory, Technical-Support, server-support, Desktop-Support, Application-Support

### Desktop Support Technician

[TEKsystems](https://himalayas.app/companies/teksystems). Jan 2012 - Oct 2014

```text
Supported Windows environments, hardware, and network connectivity, assisted with technology rollouts and workstation deployments, and delivered reliable day-to-day technical support to hospital staff.
```

Skills: Windows, Hardware-Support, Network-Connectivity, Deployment, Technical-Support

## Education

### Walden University

Bachelor of Business Administration, Management

```text
Bachelor of Business Administration in Management from Walden University, completed in February 2022.
```

### United States Army

Specialist (MOS 21W), Carpentry and Masonry. 2009 - 2014

```text
Served as a Carpentry and Masonry Specialist (MOS 21W) in the United States Army from January 2009 to January 2014.
```

### ITT Technical Institute

Associate of Science, Computer Networking Systems

```text
Associate of Science in Computer Networking Systems from ITT Technical Institute, completed in May 2010.
```

## Tech stack

- Jira
- Linux
- Windows
- Confluence
- ServiceNow

To contact Harold, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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