# Hannington Omollo

Hannington Omollo is a remote worker on Himalayas, Client Relations & Stakeholder Engagement Officer at Kericho County Government, based in Kenya.

Source: https://himalayas.app/@hanningtonomollo1

```text
I build trusted client and partner relationships through clear communication, follow-through, and practical problem-solving.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Client Relations Specialist, Customer Support Representative, Partnership Coordinator, Stakeholder Engagement Specialist, Community Relations Coordinator, Fundraising Officer |
| Skills | Customer Relationship Management, Customer Experience, Stakeholder Engagement, Customer Support, Community Support, Complaint Resolution, Conflict De escalation, Partner Communications, Donor Relations, Cross functional Coordination, Service Follow Ups, Event Coordination, Remote Collaboration, CRM, Relationship Retention, Feedback Management, Counselling Informed Listening, Documentation, Reporting, Records Management, Data Collection, Data Validation, Data Entry, Data Management, Survey Techniques, Financial Tracking, Budgeting, Grant writing, Salesforce, Zendesk, Microsoft 365, Google Workspace, Slack, Microsoft Teams, Zoom, Canva, Dropbox, Agile Project Management |

## What I'm looking for

```text
I'm looking for a client relations, customer support, partnership, or stakeholder engagement role where I can build trusted relationships, resolve concerns, coordinate follow-through, and support mission-driven teams across distributed environments.
```

## About

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I've coordinated client, community, donor, and partner relationships across Kericho County Government, Midrift Hurinet, Youth Action Movement, and the Right Here Right Now Kenya Platform. My work turns enquiries, concerns, and strategic discussions into clear actions, consistent follow-up, and practical solutions.

I've strengthened partnership engagement by 35%, supported relationships with more than 10 funding organisations, coordinated outreach reaching over 1,800 people, and managed reporting and financial tracking for funds exceeding KES 2.9 million. I use Salesforce, Zendesk, Microsoft 365, Google Workspace, Slack, Teams, and Zoom to support customers and distributed teams.
```

## Experience

### Client Relations & Stakeholder Engagement Officer (current)

Kericho County Government. Dec 2022 - Present

```text
Coordinated a 10-person team and achieved 100% completion of assigned data collection work within deadlines. Raised data accuracy by 15% and reduced recorded errors by 10% through structured validation and corrective measures.
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Skills: Data-Collection, Data-Validation, Reporting, Team-Coordination, Training, Process-Improvement, Workflow-Optimization

### Community & Partner Relations Coordinator (current)

Midrift Hurinet (Human Rights Network). Jan 2022 - Present

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Coordinates community and partner engagement for youth leadership, peacebuilding, sport, and cohesion initiatives. Led stakeholder engagement for community sports initiatives benefiting more than 300 young people.
```

Skills: Community-Engagement, Stakeholder-Relations, Partnership-Coordination, Communication-Skills, Event-Coordination, Youth-Programs

### Partner Relations & Programme Support Officer

Youth Action Movement, Right Here Right Now Kenya Platform. Jan 2017 - Jan 2021

```text
Supported funding partnerships, donor communication, budgeting, and accountability for youth-focused programmes. Secured funding relationships with more than 10 organisations and managed funds exceeding KES 2.9 million.
```

Skills: Donor-Relations, Budgeting, Financial-Tracking, Reporting, Stakeholder-Communication, Programme-Support

### Client Relations & Partnership Coordinator

Right Here Right Now Kenya Platform. Jan 2018 - Jan 2019

```text
Managed relationship communication, issue resolution, and service continuity across a multi-organisation client and partner network. Facilitated conflict resolution and coordinated strategic agendas for global platforms.
```

Skills: Stakeholder-Management, Communication-Skills, Conflict-Resolution, Coordination, Follow-up, Strategic-Planning

## Education

### Mount Kenya University

Bachelor of Arts, Counselling Psychology

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Pursued a Bachelor of Arts in Counselling Psychology.
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### Young African Leaders Initiative

Fundamentals of Grant Writing, Grant Writing

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Completed the Fundamentals of Grant Writing course.
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### HP LIFE

Agile Project Management, Project Management

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Completed the Agile Project Management course.
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### IFRC Learning Platform

Community Engagement and Accountability, Community Engagement

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Completed the Community Engagement and Accountability course.
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### Aspire Institute

Leadership Course, Leadership

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Completed the Leadership Course.
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### Kenya Red Cross Society

Occupational First Aid, First Aid

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Completed the Occupational First Aid certification.
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### SAfAIDS

Social Accountability Monitoring for Adolescents and Young People's SRHR, Social Accountability

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Completed the Social Accountability Monitoring for Adolescents and Young People's SRHR course.
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### Dance4Life

Trainer of Trainers on SO/GIE/SC, Training

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Completed the Trainer of Trainers on SO/GIE/SC course.
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### Coursera

Remote Work Professional Certificate, Remote Work

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Completed the Remote Work Professional Certificate.
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### Zendesk

Zendesk Support Administrator Certified, Customer Support

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Earned certification as a Zendesk Support Administrator.
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## Tech stack

- Salesforce
- Dropbox
- Slack
- Microsoft Teams
- Zendesk
- Google Workspace
- Zoom
- Canva

To contact Hannington, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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