# Hannah Nzisa

Hannah Nzisa is a remote worker on Himalayas, Customer Support Representative at 22Bet Partners, based in Kenya.

Source: https://himalayas.app/@hannahnzisa

```text
I resolve high-volume customer issues and manage accounts across insurance, engineering, and digital services.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | Kenya |
| Job categories | Customer Support Representative, Customer Service, Customer Operations Specialist, Customer Success Manager, Customer Retention Manager, Account Manager, Client Relationship Manager, Customer Representative, Customer Support Specialist |
| Skills | Customer Service, Customer Operations, Customer Onboarding, Customer Support, Account Management, Complaint Resolution, KYC, Document Verification, CRM Management, Email Support, Phone Support, Live Chat, Reporting, Documentation, Customer Management, Service Level Agreement Monitoring, Cross Functional Collaboration, Microsoft Office, CRM Systems, Jira, Slack, Ticketing Systems, Customer Relationship Management |

## What I'm looking for

```text
I'm looking for a customer operations or customer experience role where I can resolve complex customer issues, manage accounts accurately, collaborate across teams, and improve service delivery for a global customer base.
```

## About

```text
At 22Bet Partners, I provide live chat and email support to a global customer base, handling more than 250 interactions daily while maintaining an average issue resolution time under 10 minutes. I resolve account verification, payment, withdrawal, promotion, and platform-functionality enquiries while partnering with technical and operational teams on escalations.

I've also supported insurance customers at Valuecare Insurance Agency and led retention initiatives at Suntouch Engineering. My work spans onboarding, KYC and document verification, CRM records, complaint resolution, reporting, and proactive follow-up that strengthens customer relationships.
```

## Experience

### Customer Support Representative (current)

22Bet Partners. Apr 2026 - Present

```text
Provide live chat and email support to customers across North America, APAC and other international markets, handling over 250 customer interactions daily while consistently meeting service quality standards. Maintain an average issue resolution time of under 10 minutes by analysing customer concerns quickly and delivering accurate, solution-focused support.
```

Skills: Customer-Service, Live-Chat, Email-Support, CRM-Management, Ticketing-Systems, Complaint-Resolution, KYC, Document-Verification, Cross-Functional-Collaboration, Reporting

### Customer Service Assistant

Valuecare Insurance Agency. Feb 2024 - Jan 2026

```text
Managed 30–50 customer enquiries each week across phone, email and walk-in channels, consistently delivering professional and responsive customer service. Assisted customers with insurance quotations, policy renewals, claims documentation and general policy enquiries, ensuring a smooth customer journey.
```

Skills: Customer-Service, Insurance, Policy-Administration, CRM-Management, Complaint-Resolution, Reporting, Documentation

### Customer Retention Manager

Suntouch Engineering. Jan 2021 - Nov 2023

```text
Managed customer retention initiatives that strengthened long-term client relationships and encouraged repeat business. Conducted structured follow-ups with customers after service delivery, identifying concerns early and improving overall customer satisfaction.
```

Skills: Customer-Retention, Customer-Relationship-Management, Reporting, Cross-Functional-Collaboration

## Education

### KCA University

Bachelor of Commerce, Marketing & Management

```text
Bachelor of Commerce (Honours) in Marketing & Management from KCA University, completed in 2020.
```

### KCA University

Diploma, Business Management

```text
Diploma in Business Management from KCA University, completed in 2017.
```

## Tech stack

- Jira

To contact Hannah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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