# Hannah Entendez

Hannah Entendez is a remote worker on Himalayas, Business Development Representative at Kapitus Business Funding Virtual Staffing Solutions, based in Philippines.

Source: https://himalayas.app/@hannahentendez

```text
Customer Service Representative skilled in healthcare and travel support, ensuring compliant, high-satisfaction outcomes.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Customer Service Representative, Business Development Representative, Healthcare Customer Service Representative, Travel Support Specialist, Administrative Assistant, Data Entry Specialist, Customer Representative, Customer Service Associate, Customer Support Specialist, Customer Service |
| Skills | Excel, Outlook, Microsoft Teams, Google Workspace, Google Docs, Google Sheets, Canva, Avaya, Genesys, Customer Support, Complaint Resolution, Data Entry, HIPAA compliance, Teamwork, Problem Solving, Communication Skills |

## What I'm looking for

```text
I’m looking for a customer-focused role where I can support healthcare or travel clients end-to-end, handle calls and data accurately, and grow with a team that values compliance, empathy, and measurable satisfaction.
```

## About

```text
I’m a Customer Service Representative with experience supporting both healthcare and travel accounts, focusing on accurate, professional client support. I guided members through healthcare benefits, billing inquiries, and plan coverage; scheduled appointments; and assisted in plan enrollment.

I also handled claims, disputes, and pre-authorization requests while ensuring compliance with HIPAA standards. Previously, I supported passengers for Singapore Airlines—helping with booking, rescheduling, and refunds, resolving complaints efficiently, and maintaining service quality that exceeded customer satisfaction metrics.
```

## Experience

### Business Development Representative

Kapitus Business Funding Virtual Staffing Solutions. Nov 2025 - Mar 2026

```text
Served as a Business Development Representative supporting pre-qualification sales and customer service activities. Provided responsive support to help move potential customers forward through the intake process.
```

Skills: Communication-Skills, Business-Development, Customer-Service, client-support, Lead-Qualification, Problem-Solving, Administrative-Support

### Customer Service Representative

[Cognizant](https://himalayas.app/companies/cognizant). Sep 2022 - Jun 2025

```text
Guided members through healthcare benefits, billing inquiries, and plan coverage, including scheduling appointments and assisting with plan enrollment. Handled claims, disputes, and pre-authorization requests while maintaining HIPAA-compliant accuracy and confidentiality.
```

Skills: HIPAA-compliance, Healthcare-Billing-Support, Claims-Processing, Data-Entry

### Customer Service Representative

[Wipro](https://himalayas.app/companies/wipro-limited). Mar 2022 - Oct 2022

```text
Assisted passengers with booking, rescheduling, and refund requests for Singapore Airlines, resolving customer complaints efficiently. Maintained service quality and supported strong customer satisfaction through accurate, professional support.
```

Skills: Data-Entry, Customer-Satisfaction

## Education

### Leyte Normal University

Bachelor of Secondary Education, Mathematics. Grade: Undergraduate – 2nd Year Level

```text
Undergraduate study in Bachelor of Secondary Education with a major in Mathematics at Leyte Normal University, completed up to the 2nd year level.
```

## Tech stack

- Gmail
- Google Workspace
- Microsoft Excel
- Avaya
- Genesys
- Canva

To contact Hannah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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