# Hamid Reza User

Hamid Reza User is a remote worker on Himalayas, Customer support at Mealzo, based in Iran.

Source: https://himalayas.app/@hamidrezauser

```text
Customer support specialist at Mealzo who streamlined ticket triage to reduce response times.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Iran |
| Authorized to work in | Iran |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support |
| Skills | Customer Support, Customer Satisfaction, Feedback Analysis, CRM Systems, Ticket Management, Phone Support, Live Chat, Email Support, Salesforce, Zendesk, Zoho, Office, WordPress |

## About

```text
At Mealzo, I resolved complex customer inquiries over email, chat, and phone, providing timely assistance that improved customer satisfaction.

I maintained case records in Salesforce and Zendesk, supporting follow-up and issue resolution.

I streamlined ticket triage and prioritization to reduce average response times, and shared recurring customer pain points with internal teams.

My computer software background supports my work with CRM systems and customer support tools.
```

## Experience

### Customer support

Mealzo. Jan 2025 - Feb 2026

```text
Resolved complex customer inquiries through email, chat, and phone support, improving customer satisfaction. Maintained accurate case records in CRM systems and streamlined ticket triage to reduce response times.
```

Skills: Salesforce, Zendesk, CRM, Ticket-Management, Email-Support, Live-Chat, Phone-Support, Customer-Satisfaction, Problem-Solving, Time-Management

## Education

### Seraj

Bachelor's Degree, Computer Software. 2020 - 2022

```text
Pursued a Bachelor's Degree in Computer Software from 2020 to 2022.
```

## Tech stack

- Salesforce
- Zendesk
- WordPress

To contact Hamid Reza, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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