# Haley Mohr

Haley Mohr is a remote worker on Himalayas, Customer Engagement Team Care Coordinator at Evernorth Health Services, based in United States.

Source: https://himalayas.app/@haleymohr

```text
Care Ops Coordinator at Evernorth skilled in HIPAA compliance, process redesign, and team knowledge bases.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 70k+ USD |
| Job categories | People Operations, Human Resources |
| Skills | Onboarding coordination, SOP Management, Library Administration, Compliance Tracking, HIPAA, Documentation Tracking, Peer Coaching, Scheduling Workflows, Operational Tracking, Microsoft Office, Outlook, Word, Excel, OneNote, PowerPoint, Microsoft Teams, Google Workspace, Google Docs, Google Sheets, Google Form, Gemini, Internal Ticketing, Learning Platforms |
| LinkedIn | https://https://www.linkedin.com/in/haley-mohr-a7a58164/ |

## What I'm looking for

```text
I am seeking a remote role in People Operations, Training, or Internal Operations. While I am comfortable fielding routine HR inquiries, I am looking to shift away from external service queues. I want to focus on internal support, onboarding new hires, streamlining team workflows, and building scalable resources.
```

## About

```text
I am a detail-oriented operations professional specializing in healthcare compliance, workflow optimization, and team development. I excel at taking fragmented processes and turning them into streamlined, easy-to-follow systems.

Career Highlights:

- Resource Optimization (Evernorth Health Services): Rebuilt our central knowledge base, auditing and consolidating 25+ fragmented OneNote sections into 9 streamlined modules. This created a single source of truth for SOPs, templates, and system documentation.

- Workflow Management: Designed and implemented a task rotation schedule that effectively rebalanced queue coverage and eliminated operational backlogs, all while strictly maintaining compliance standards.

- Training & Coaching: Serve as the lead preceptor for incoming hires, coordinating their training schedules, system walkthroughs, and ramp-up tracking.

- Program Logistics (Hamline University): Managed the logistical rollout for new student onboarding programs for 300+ annual participants, using data analytics to continuously refine the experience.

My Interests & Next Steps: I am deeply interested in asynchronous workflow design, remote team operations, and internal process improvement. I am looking for a role where I can leverage my organizational skills to support internal teams, manage operational projects, and build out better documentation, moving away from reactive service queues toward proactive operations and strategy.
```

## Experience

### Customer Engagement Team Care Coordinator (current)

Evernorth Health Services. Jan 2024 - Present

```text
Managed high-volume operational workflows and service queues, tracked cases to completion, and maintained compliance standards. Led a rebuild of the team's OneNote resource library and designed a cross-system task rotation schedule.
```

Skills: OneNote, Microsoft-Office, Compliance, Documentation, Workflow-Management, Training, SOP流程设计, HIPAA

### Customer Service Analyst - Days and After Hours

Evernorth Health Services. Sep 2022 - Jan 2024

```text
Provided real-time guidance and peer coaching via internal support channels, helping colleagues navigate complex system workflows and resolve live customer escalations. Mentored new team members and managed high-priority case escalations.
```

Skills: Customer-Service, Escalation-Management, Mentorship, Documentation, Internal-Support

### Graduate Assistant, New Student Programs

Hamline University. Jun 2019 - May 2021

```text
Coordinated end-to-end logistics and scheduling for new student onboarding programs, supporting orientation and engagement of 300+ incoming participants annually. Facilitated training sessions and analyzed program evaluation data.
```

Skills: Google-Form, Google-Sheets, Onboarding, Training, Data-Analysis, Event-Coordination

### Lead Customer Service Analyst

Evernorth Behavioral Health. Nov 2016 - May 2019

```text
Organized and facilitated weekly team meetings focused on training, operational updates, and team development. Delivered peer coaching through side-by-side training and call reviews, and partnered with leadership on administrative workflows.
```

Skills: Team-Leadership, Training, Coaching, Performance-Metrics, Operational-Workflows

## Education

### University of St Thomas

Master of Arts, Leadership in Student Affairs

```text
Master's of Arts in Leadership in Student Affairs from the University of St Thomas, completed in May 2021.
```

### University of Northwestern St Paul

Bachelor of Science, Youth and Family Studies

```text
Bachelor of Science in Youth and Family Studies from the University of Northwestern St Paul, completed in May 2015.
```

## Tech stack

- Google Docs
- Microsoft Teams
- Google Workspace
- Gemini
- Google Sheets
- Microsoft Excel
- OneNote
- Microsoft Word

To contact Haley, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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