# HABIBAH LAWAL

HABIBAH LAWAL is a remote worker on Himalayas, Customer Support Representative at CEEVAL, based in Nigeria.

Source: https://himalayas.app/@habibahlawal

```text
Virtual Executive Assistant with experience in administrative operations, customer support, and remote coordination across time zones.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Virtual Executive Assistant, Administrative Assistant, Customer Support Representative |
| Skills | Executive Support, Administrative Operations, Email Management, Calendar Management, Scheduling, Meeting Coordination, Travel Arrangements, Expense Reporting, Project Coordination, Task Management, Customer Support, CRM Processes, Stakeholder Communication, Workflow Improvement, Document Management |

## About

```text
At CEEVAL, I managed 80+ daily customer inquiries through email and live chat, keeping records accurate and follow-up actions on track. By coordinating account issues across stakeholders and time zones, I contributed to a 20% reduction in resolution time.

I also reviewed recurring customer feedback and prepared recommendations for the product team to support workflow improvements. I trained and mentored five remote team members on CRM procedures, documentation standards, and task management.

At Arien Ltd, I coordinated daily administrative operations for a team of 20+, including correspondence, meeting scheduling, and records management. I managed expense reports and staff schedules, and supported management with reporting and KPI tracking.

My work has included executive and administrative support, customer service, and remote coordination. I use Google Workspace, Microsoft Office, Asana, Trello, Notion, HubSpot, Zendesk, and productivity tools including ChatGPT.
```

## Experience

### Customer Support Representative

CEEVAL. Jan 2023 - Jan 2025

```text
Managed 80+ daily customer inquiries through email and live chat, prioritizing competing requests and maintaining accurate records. Coordinated account-related issues across stakeholders and time zones, contributing to a 20% reduction in resolution time.
```

Skills: Email-Management, Live-Chat, Customer-Support, CRM, Zendesk, HubSpot, Task-Management, Documentation, Stakeholder-Communication, Training, Mentorship

### Administrative Assistant

Arien Ltd. Jan 2020 - Jan 2023

```text
Coordinated daily administrative operations including email correspondence, meeting scheduling, and records management for a team of 20+. Improved communication and administrative workflows, contributing to a 30% increase in guest satisfaction ratings.
```

Skills: Email-Management, Calendar-Management, Scheduling, Records-Management, Expense-Reporting, Inventory-Management, Staff-Scheduling, Reporting, KPI-Tracking, Documentation, Cross-Departmental-Coordination

## Education

### Google

Google Project Management Certificate, Project Management

```text
Pursuing the Google Project Management Certificate, currently in progress.
```

### Auchi Polytechnic

HND, Microbiology

```text
Earned a Higher National Diploma in Microbiology from Auchi Polytechnic in 2020.
```

### LinkedIn Learning

Remote Work Foundations, Remote Work

```text
Completed the Remote Work Foundations course on LinkedIn Learning.
```

### Coursera

Customer Service Fundamentals, Customer Service

```text
Completed the Customer Service Fundamentals course on Coursera.
```

## Tech stack

- Slack
- Zendesk
- HubSpot
- Google Workspace
- Trello
- Asana
- Notion
- Google Sheets
- Microsoft Excel
- Zoom
- Google Meet
- ChatGPT
- Microsoft Office

To contact HABIBAH, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Miminee Ruth](https://himalayas.app/@mimineeruth): Administrative Assistant, The Sill
- [gina oti](https://himalayas.app/@ginaoti): Cold Caller, Affordable Rent To Own
- [Cynthia Duru](https://himalayas.app/@cynthiaduru1): Executive Virtual Assistant, Unknown
- [Patience Etim](https://himalayas.app/@patienceetim): General Virtual Assistant, Outsource BPO
- [Uko-obong Edem](https://himalayas.app/@uko-obongedem): Customer Support Specialist, Private Clients
- [Ola Chibiko](https://himalayas.app/@olachibiko): Virtual Assistant, The Authors Journey
- [Audrey User](https://himalayas.app/@audreyekesena): Customer Relationship Officer, Just Food Nigeria Limited
- [Sarah Ocholi](https://himalayas.app/@sarahocholi): Executive Virtual Assistant, YapTime
- [Jane Eddy](https://himalayas.app/@janeeddy): Executive Virtual Assistant, Training & Project Experience
- [Beauty Franklin](https://himalayas.app/@beautyfranklin): Virtual Assistant, Remote