# Haadi Sanusi

Haadi Sanusi is a remote worker on Himalayas, Customer Engagement & Retention at Pearson, based in Nigeria.

Source: https://himalayas.app/@haadisanusi

```text
Customer Engagement Specialist at Pearson who achieved a 98% first-contact resolution rate and created guides that reduced common inquiries by 25%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Engagement Specialist, Customer Retention Specialist, Customer Experience Specialist |
| Skills | Customer Engagement, Customer Retention, Customer Experience, Customer Relationship Management, Customer Support, Customer Complaint Resolution, First Contact Resolutions, Phone First Engagement, Remote Training, Support Materials Development, User Guide Development, Salesforce, Microsoft Office, Google Workshop |
| Twitter | https://https://x.com/_Hanasbay |

## About

```text
At Pearson, I responded to customer inquiries across multiple channels and achieved a 98% resolution rate within the first contact.

I ran phone engagement campaigns that increased customer participation by 25% and strengthened customer relationships. I also conducted remote training sessions for caretakers and students on product features.

I developed support materials and user guides that reduced inquiries about common issues by 25%. I maintained accurate records for 500 customer interactions monthly.

Through targeted follow-up campaigns and personalized outreach, I increased customer retention by 18%. I was recognized with the annual Employee Excellence Award for customer service and problem-solving.
```

## Experience

### Customer Engagement & Retention

[Pearson](https://himalayas.app/companies/pearson). Feb 2024 - Sep 2026

```text
Responded to customer inquiries across multiple channels, achieving a 98% resolution rate within the first contact. Executed phone engagement campaigns that increased customer participation by 25% and strengthened customer relationships.
```

Skills: CRM-Systems, Relationship-Management, Customer-Experience, Relationship-Building, Microsoft-Office, Google-Workshop, Communication-Skills, Active-Listening, Empathy, Patience, Problem-Solving, Time-Management, Emotional-Intelligence, Conflict-Resolution, Attention-To-Detail, Teamwork

## Education

### Kwara State University

Bachelor's Degree, Geology and Mineral Sciences. 2021 - 2024

```text
Bachelor's Degree in Geology and Mineral Sciences from Kwara State University, Malete, from 2021 to 2024.
```

## Tech stack

- Salesforce

To contact Haadi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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