# Gunjan Garg

Gunjan Garg is a remote worker on Himalayas, Senior Executive, Post-Sales CRM at Brigade Enterprises Limited, based in India.

Source: https://himalayas.app/@gunjangarg1

```text
Customer Success professional at Brigade Enterprises who managed 1,500+ post-sales customers and grew referral engagement.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 718k+ INR |
| Job categories | Customer Success Professional, Account Manager, Client Onboarding Specialist |
| Skills | Customer Success, Customer Lifecycle Management, Customer Onboarding, Customer Retention, Churn Prevention, Escalation Management, Account Management, Relationship Management, Upselling, Cross Selling, Referral Programs, Loyalty Programs, Collections, Deal Closure, Customer Advocacy |
| LinkedIn | https://linkedin.com/in/gunjan-garg-she-her-9bb829193 |

## What I'm looking for

```text
I'm seeking a remote role in Customer Success, Account Management, or Client Onboarding.
```

## About

```text
At Brigade Enterprises Limited, I managed post-sales relationships for a portfolio of 1,500+ customers, from onboarding through handover. I resolved escalations across email, calls, and virtual meetings ahead of TAT, and partnered with the collections team to recover outstanding payments.

At Smartworld Developers, I managed 400+ customers across onboarding to registration. I handled escalations and legal concerns, guided customers through agreement registration and TDS compliance documentation, and supported referral and loyalty initiatives.

At Godrej Properties Ltd, I managed 250+ post-sales customers across onboarding, registration, and collections. I built Salesforce reports and prepared MIS on collections, NPS, and registration to support leadership decisions.

Earlier, at Fincity, I converted leads into closed deals through consistent follow-up. At Colive, I designed and executed customer retention strategies for residents and managed rental operations.
```

## Experience

### Senior Executive, Post-Sales CRM

Brigade Enterprises Limited. Sep 2025 - Apr 2026

```text
Managed post-sales relationships for a portfolio of 1,500+ customers, owning the journey from onboarding through handover. Resolved escalations ahead of TAT, partnered with collections, and drove referral and loyalty engagement.
```

Skills: SAP, C4C, Ozonetel, Customer-Lifecycle-Management, Escalation-Management, Collections, Referral-Programs, Loyalty-Programs

### Senior Executive, CRM

Smartworld Developers. Oct 2023 - Jan 2025

```text
Managed 400+ customers across the full post-sales lifecycle, from onboarding to registration. Handled escalations and legal concerns, guided customers through agreement registration and TDS compliance, and supported collections and referral initiatives.
```

Skills: Salesforce, 4QT, QMS, Customer-Lifecycle-Management, Escalation-Management, Collections, Referral-Programs, Loyalty-Programs, Compliance

### Executive, Customer Centricity

Godrej Properties Ltd. Feb 2022 - Sep 2023

```text
Worked with the Loyalty & Referral team to build long-term client relationships and drive referral-led bookings. Managed 250+ post-sales customers, resolved escalations, built Salesforce reports, and prepared MIS for leadership.
```

Skills: Salesforce, D4U, Customer-Lifecycle-Management, Escalation-Management, Collections, Referral-Programs, Loyalty-Programs, MIS-Reporting, NPS, CSAT

### Sales Relationship Manager

Fincity. Aug 2021 - Feb 2022

```text
Converted leads into closed deals through structured follow-up with prospects. Drove sustenance sales through new campaign activities and partnered with the post-sales team to grow referral and loyalty leads.
```

Skills: Sales, Lead-Conversion, Follow-up, Campaigns, Referral-Programs, Loyalty-Programs

### Relationship Manager

Colive. Jun 2019 - Aug 2021

```text
Designed and executed customer retention strategies for residents. Made daily outreach calls to drive occupancy and growth, and managed rental operations including marketing vacancies, negotiating leases, and property upkeep.
```

Skills: Customer-Retention, Outreach, Occupancy-Management, Rental-Operations, Lease-Negotiation, Property-Management

## Education

### ICFAI University

Bachelor of Hospitality Management, Hospitality Management. 2015 - 2019

Activities and societies: Internships: Lemon Tree Hotel, Mayfair Spa Resort & Casino, The Royal Plaza (front office, F&B, guest services)

```text
Bachelor of Hospitality Management from ICFAI University, with internships at Lemon Tree Hotel, Mayfair Spa Resort & Casino, and The Royal Plaza.
```

### St. Sophia Senior Secondary School

Intermediate (Class XII), General Studies

```text
Completed Intermediate (Class XII) at St. Sophia Senior Secondary School.
```

## Tech stack

- Salesforce
- Microsoft Excel
- SAP

To contact Gunjan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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