# Guillermo Serrano

Guillermo Serrano is a remote worker on Himalayas, Sales Representative at First Data, based in Colombia.

Source: https://himalayas.app/@guillermoserrano

```text
Sales Representative at First Data who managed B2B and B2C pipelines, closed deals, and met monthly performance targets.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Colombia |
| Authorized to work in | Colombia |
| Salary expectations | 50k+ USD |
| Job categories | Sales, Account Manager, Customer Service, Sales Manager |
| Skills | B2B Sales, B2C Sales, Account Management, Lead Generation, Client Relations, Customer Service, Sales Presentations, Sales Pipeline Management, Heavy Equipment Sales, Corporate Negotiations, Credit Solutions, Debt Solutions, Inventory Control, Cash Handling, Financial Transactions |

## About

```text
At First Data, I managed active B2B and B2C sales pipelines, closed deals, and met monthly performance targets. I also scheduled qualified appointments and supported clients through onboarding.

At JYC EQUIPMENT, I managed buy-and-sell operations for heavy equipment, including high-value transactions and corporate negotiations, and oversaw the customer service department. My experience also includes lead generation, account management, customer support, and technical installations.
```

## Experience

### Sales Representative

First Data. Jul 2024 - May 2026

```text
Managed active B2B and B2C sales pipelines, consistently meeting monthly performance targets. Scheduled qualified sales appointments and delivered high-quality customer service.
```

Skills: B2B-Sales, B2C-Sales, Pipeline-Management, Customer-Service, Appointment-Scheduling

### Sales Representative

Verified Docu Services. Nov 2023 - Jun 2024

```text
Engaged with prospective clients to identify needs, deliver targeted sales presentations, and resolve service inquiries. Maintained detailed client account records and provided top-tier customer support.
```

Skills: Sales-Presentations, Client-Relations, Account-Management, Customer-Support

### Executive Manager

JYC Equipment. Sep 2022 - Nov 2023

```text
Spearheaded buy-and-sell operations for heavy equipment, managing high-value transactions and corporate negotiations. Oversaw customer service department, resolving complex complaints and inquiries.
```

Skills: Negotiation, Operations-Management, Customer-Service, Complaint-Resolution

### Sales & Customer Service Representative

Uniq Credit Solutions. Nov 2021 - Aug 2022

```text
Educated clients on financial options, delivering tailored credit and debt solutions. Handled inbound and outbound communications, blending sales techniques with professional client support.
```

Skills: Financial-Education, Credit-Solutions, Inbound-Calls, Outbound-Calls, Customer-Service

### Sales Representative

Certified Student Services. Nov 2020 - Sep 2021

```text
Pioneered proactive lead generation and customer outreach campaigns, turning cold inquiries into active sales opportunities. Provided comprehensive consultations, guiding clients through service terms.
```

Skills: Lead-Generation, Customer-Outreach, Consultative-Selling, Communication-Skills

### Sales Representative

Verified Student Services. Aug 2019 - Nov 2020

```text
Managed a high-volume pipeline of client accounts, ensuring consistent service delivery and high satisfaction. Collaborated with team members to execute target sales strategies and meet quarterly milestones.
```

Skills: Account-Management, Pipeline-Management, Teamwork, Sales-Strategy

### Technical Sales Representative

JR Tech Services. Jan 2016 - Sep 2018

```text
Managed full store operations, including opening/closing procedures, cash handling, and register balancing. Optimized inventory control and resolved customer disputes and technical inquiries.
```

Skills: Store-Operations, Cash-Handling, Inventory-Control, Customer-Dispute-Resolution, Technical-Sales

### Sales & Installation Specialist

Budget Blinds. Apr 2013 - Jan 2016

```text
Promoted to lead sales initiatives, scheduling and running performance meetings to align team targets. Programmed motorized blind systems and handled technical installations for high-end clientele.
```

Skills: Sales-Leadership, Team-Management, Technical-Installation, Motorized-Shading, Financial-Management

### Customer Service & Sales Representative

Susana Oliva Design. Oct 2010 - Mar 2013

```text
Executed outbound call strategies to secure qualified sales leads. Coordinated supplier payments and conducted post-purchase follow-ups to build customer loyalty.
```

Skills: Outbound-Calling, Lead-Generation, Supplier-Coordination, Customer-Follow-up

### Valet Parking Attendant

Ameripark. Aug 2010 - Sep 2011

```text
Provided high-end greeting experience to guests, ensuring exceptional first impressions. Safely operated and parked luxury and standard vehicles, and managed cash operations and shift logs.
```

Skills: Customer-Service, Vehicle-Operation, Cash-Handling, Shift-Management

### Retail Sales Associate

TJ Maxx. Jun 2009 - Mar 2010

```text
Prepared and audited store inventory layout to maximize visual appeal and sales potential. Assisted customers with inquiries, processed transactions, and supported team opening/closing protocols.
```

Skills: Inventory-Management, Customer-Service, Transaction-Processing, Store-Operations

## Education

### Broward College

Accounting Studies, Accounting

```text
Completed three semesters of accounting studies at Broward College in 2013.
```

### Nova High School

High School Diploma, General Studies

```text
Earned a high school diploma from Nova High School in 2012.
```

### Colegio Franciscano de Fray Damián González

Primary Education, Primary Education

```text
Completed primary education at Colegio Franciscano de Fray Damián González in Cali, Colombia.
```

## Tech stack

- Google Docs
- Google Maps
- Google Sheets

To contact Guillermo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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