# George SKAFF George SKAFF is a remote worker on Himalayas, Senior Manager, Workforce Management & Business Intelligence at Majorel, based in Egypt. Source: https://himalayas.app/@gskaff ```text Workforce Management and Business Intelligence Executive at Majorel who improved forecast accuracy to 93% and cut overtime by 8,800 hours weekly. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Egypt | | Authorized to work in | Egypt | | Salary expectations | 36k+ USD | | Job categories | Workforce Strategy Executive, Business Intelligence Manager, Operations Manager | | Skills | Workforce Management, Business Intelligence, Forecasting, Capacity Planning, Workforce Optimization, Scheduling, Real Time Management, Intraday Management, Erlang Modeling, Workforce Analytics, KPI Governance, Executive Dashboards, Data Visualization, Operational Reporting, Financial Analysis | ## About ```text At Majorel, I lead Workforce Management and Business Intelligence across three countries, six sites, and six client accounts supporting more than 2,000 FTE. I improved forecast accuracy from 80% to 93%, raised occupancy from 74% to 85%, and maintained 98%+ SLA while reducing overtime by approximately 8,800 hours per week. I designed 13 executive dashboards and automated operational reporting at Majorel, reducing manual reporting by approximately five hours daily. The solutions give leaders real-time visibility into workforce performance, financial metrics, customer operations, and executive KPIs. At SelliT Arabia, I established the operational framework and Business Intelligence platform, including 25+ automated reports and five executive dashboards. This work eliminated manual reporting, saved approximately four hours daily, and contributed approximately EGP 150,000 in additional monthly net profit. Earlier, at Sutherland Global Services, I led Workforce Management for the Bell Canada account, maintaining 99% SLA and supporting its expansion from two to five Lines of Business. My experience also includes factory operations, enterprise systems, branch operations, technical support, and computer education. ``` ## Experience ### Senior Manager, Workforce Management & Business Intelligence Majorel. Jan 2021 - Dec 2024 ```text Led workforce management and business intelligence across 3 countries, 6 sites, and 6 client accounts, supporting 2,000+ FTE. Improved forecast accuracy from 80% to 93%, increased occupancy from 74% to 85%, and reduced overtime by approximately 8,800 hours per week. ``` Skills: Workforce-Management, Business-Intelligence, Forecasting, Capacity-Planning, Scheduling, Real-Time-Management, Executive-Dashboards, KPI-Governance, Data-Visualization, Process-Automation, Stakeholder-Management ### Operations & Business Intelligence Manager SelliT Arabia. Jan 2015 - Dec 2021 ```text Directed operations and business intelligence across multiple departments, supporting approximately 100 employees. Designed and implemented standardized operating procedures, KPI governance, and an enterprise BI platform with 25+ automated reports and 5 executive dashboards. ``` Skills: Business-Intelligence, Operations-Management, KPI-Governance, Performance-Management, Process-Improvement, Data-Visualization, Executive-Dashboards, Report-Automation ### Workforce Management Manager Sutherland Global Services. Jan 2011 - Dec 2015 ```text Led workforce management for the Bell Canada account, supporting approximately 200 FTE. Consistently maintained 99% SLA, 80-83% occupancy, and 95%+ schedule adherence while virtually eliminating overtime. ``` Skills: Workforce-Management, Forecasting, Capacity-Planning, Scheduling, Real-Time-Management, Erlang-Modeling, VBA, Executive-Reporting ### Factory Operations Manager Laurent Boulloche & Partner. Jan 2007 - Dec 2010 ```text Directed end-to-end manufacturing operations, production planning, and workforce management. Reengineered factory layout and processes using Lean principles, doubling production throughput and increasing export capacity. ``` Skills: Operations-Management, Production-Planning, Lean-Manufacturing, Workforce-Management, Inventory-Control, Procurement, Budgeting, Export-Logistics ### IT & Enterprise Systems Manager Siwa for Industrialization & Development. Jan 2005 - Dec 2007 ```text Led enterprise IT strategy and infrastructure modernization, designing and deploying secure enterprise architecture. Implemented SAP ERP across finance, manufacturing, sales, purchasing, and inventory, reducing inter-branch travel by approximately 95%. ``` Skills: IT-strategy, Infrastructure, Windows-Server, Active-Directory, Microsoft-Office, Virtualization, VPN, Disaster-Recovery, Cybersecurity, SAP-ERP, ERP-Implementation ### Branch Operations Manager Nozha Trading Organization. Jan 2003 - Dec 2004 ```text Directed end-to-end branch operations for a medical equipment distributor, overseeing sales, inventory, procurement, and customer service. Achieved 100% inventory accuracy and expanded commercial portfolio through new government tenders and hospital contracts. ``` Skills: Operations-Management, Sales, Inventory-Management, Procurement, Customer-Service, Negotiation, Relationship-Management ### Technical Support Supervisor LINKdotNET. Jan 2001 - Dec 2002 ```text Led a multi-shift technical support operation for residential broadband customers, supervising 9 specialists. Improved first-call resolution and reduced average handle time through coaching and standardized procedures. ``` Skills: Technical-Support, Team-Leadership, Performance-Management, Troubleshooting, Escalation-Management, Process-Improvement ### Computer Science Teacher Saint-Marc College. Jan 1998 - Dec 2001 ```text Promoted from preparatory to secondary education. Established and networked two computer laboratories and trained teachers to integrate technology into classroom instruction. ``` Skills: Computer-Science-Education, Networking, Training, Curriculum-Development, Edtech ## Education ### Cisco Networking Academy Cisco Certified Network Associate (CCNA), Network Administration ```text Cisco Certified Network Associate (CCNA) certification obtained in 2002. ``` ### Université Senghor Diploma, Information & Communication Technologies ```text Diploma in Information & Communication Technologies (NTIC) from Université Senghor and Université de Toulouse Le Mirail, France, completed in 1999. ``` ### University of Alexandria Bachelor of Commerce, Accounting ```text Bachelor of Commerce in Accounting from the University of Alexandria, English section, completed in 1998. ``` ## Tech stack - Tableau - Windows Server - Microsoft Excel - Power BI - Google Apps Script To contact George, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Amr Muhammed](https://himalayas.app/@amrmuhammed): Workforce Analyst, 5CA - [Nancy Maher](https://himalayas.app/@nancymaher): Senior Sales Operations & Capability Planning Analyst, PepsiCo Egypt - [Omar Yasein](https://himalayas.app/@omaryasein): Founder & CEO, IndustrialX - [ehab said](https://himalayas.app/@ehabsaid): BI & Data Analytics Manager, Integrated Diagnostics Holdings - [Muhammed El-kharbotly](https://himalayas.app/@muhammedel-kharbotly): Senior Real Time Analyst, Intelcia - [Ibrahim Elaasar](https://himalayas.app/@ibrahimelaasar): Director of Operations, Infoline - [fady elrashedy](https://himalayas.app/@fadyelrashedy): Senior Planner, CLA S For Professional Consultant Company - [Islam Hemida](https://himalayas.app/@islamhemida): Operations Manager, Concentrix - [Muhammed Elhawy](https://himalayas.app/@muhammedelhawy): Real Time Analyst , Centro - [Mohamed Elzareaa](https://himalayas.app/@mohamedelzareaa): Director, Global Project Management, RSA Security