# Grishma Ramaiya

Grishma Ramaiya is a remote worker on Himalayas, Assistant Manager at Vodafone Shared Services Pvt. Ltd. (VOIS), based in India.

Source: https://himalayas.app/@grishmaramaiya

```text
Assistant Manager at Vodafone Shared Services managing a team of 17 across five critical UK processes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1016k+ INR |
| Job categories | Service Delivery Operations, Service Delivery Manager |
| Skills | Operations Management, Service Delivery, Team Leadership, KPI Management, Performance Management, Escalation Management, Customer Service, Stakeholder Management, Quality Assurance, Audit, Process Optimization, Process Compliance, Business Reporting, Data Analysis, Coaching |
| LinkedIn | https://linkedin.com/in/grishma-ramaiya-4a5097a8 |

## About

```text
At Vodafone Shared Services Pvt. Ltd. (VOIS), I manage a team of 17 advisors across five critical UK processes, supporting smooth operations, productivity and service quality.

I monitor KPIs and performance scorecards, handle escalated customer and stakeholder queries, and work with internal auditors on process updates and operational governance. I also coach and train team members and support hiring and onboarding.

I use MS Excel and pivot tables for operational reporting and analysis, and support RPA automation and process optimization initiatives. I contributed to the Bill Sampling project, identifying revenue leakage and supporting corrective actions.
```

## Experience

### Assistant Manager

Vodafone Shared Services Pvt. Ltd. (VOIS). Oct 2023 - Sep 2026

```text
Lead a team of 17 advisors across five critical UK processes, ensuring smooth operations, productivity, and service quality. Monitor KPIs, handle escalations, and support process improvements.
```

Skills: Team-Leadership, KPI-Monitoring, Escalation-Management, Process-Optimization, Excel, Pivot-Tables, Robotic-Process-Automation, Automation, Stakeholder-Management, Audit, Coaching, Training

### Senior Executive

Vodafone Shared Services Pvt. Ltd. (VOIS). Jul 2019 - Sep 2023

```text
Handled customer queries and requests through email and back-office channels, ensuring timely and accurate resolution. Prepared and shared daily operational reports with stakeholders.
```

Skills: Customer-Service, Back-Office-Operations, Reporting, Stakeholder-Management

### Executive

Vodafone Shared Services Pvt. Ltd. (VOIS). Jun 2018 - Jun 2019

```text
Supported critical UK processes while maintaining quality, productivity, and service standards. Assisted with escalations and collaborated with internal teams to resolve operational issues.
```

Skills: Process-Compliance, Quality-Assurance, Escalation-Management, Collaboration

### Junior Executive

Vodafone Shared Services Pvt. Ltd. (VOIS). Sep 2015 - May 2018

```text
Handled customer queries and requests through email and back-office channels, ensuring timely and accurate resolution. Supported critical UK processes while maintaining quality and productivity standards.
```

Skills: Customer-Service, Back-Office-Operations, Quality-Assurance

## Education

### Marwadi University

MBA, Finance. Grade: CPI: 8.24

```text
MBA in Finance from Marwadi University, completed in 2015 with a CPI of 8.24.
```

### Saurashtra University

Bachelor of Commerce, Commerce. Grade: CGPA: 9.09

```text
Bachelor of Commerce from Saurashtra University, completed in 2013 with a CGPA of 9.09.
```

## Tech stack

- Microsoft Excel
- Citrix

To contact Grishma, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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