# Grace Okonkwo

Grace Okonkwo is a remote worker on Himalayas, Customer Support at FitnessPlus Gym, based in Nigeria.

Source: https://himalayas.app/@graceokonkwo1

```text
Customer Support Specialist at FitnessPlus Gym who handled 20,000+ customer interactions and helped close over ₦20 million in monthly deals.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 77k+ USD |
| Job categories | Customer Support Specialist, Virtual Assistant |
| Skills | Customer Support, Multichannel Support, Customer Follow up, Customer Retention, De escalation, Conflict Resolution, Issue investigation, Root cause defect resolution, Ticketing, CRM Pipeline Management, Data Entry, Record Accuracy, Community Outreach, Customer Acquisition, Cross team coordination |
| LinkedIn | https://linkedin.com/in/OkonkwoGrace |

## About

```text
At FitnessPlus Gym, I engaged 20,000+ customers through the front desk, phone, and email. I followed up with new and returning members, helping convert new clients into regular customers and reduce repeat complaints.

Across fitness, retail, cinema, healthcare, and hospitality, I handled customer enquiries and service requests, including sensitive healthcare appointments and complaint-heavy interactions. I also helped run community outreach at FitnessPlus Gym, which helped close over ₦20 million in deals monthly.
```

## Experience

### Customer Support

FitnessPlus Gym. Jan 2023 - Jan 2026

```text
Engaged 20,000+ customers over 3 years, investigating issues and resolving requests with speed and empathy. Converted new clients into regular customers through consistent follow-up and community outreach.
```

Skills: Zendesk, Trello, Slack, Zoom, Google-Workspace, Customer-Follow-up, De-escalation, Conflict-Resolution, Community-Outreach, Data-Entry

### Customer Support

Jendol Superstore. Jan 2021 - Jan 2023

```text
Resolved a high volume of daily customer enquiries and service requests in a fast-paced retail environment, keeping accurate records throughout. Diffused escalating complaints at the first point of contact.
```

Skills: Customer-Service, Conflict-Resolution, Record-keeping

### Customer Support

Genesis Cinemas. Jan 2019 - Jan 2020

```text
Delivered fast, friendly support for enquiries, bookings, and service requests in a busy entertainment venue. Supported celebrity shout-out promotions that drew over 2,500 people.
```

Skills: Customer-Service, Event-Promotion, Booking-Support

### Customer Support

R-Jolad Specialist Hospital. Jan 2018 - Jan 2019

```text
Served as the first point of contact for visitors, managing enquiries, appointments, and phone communications in a healthcare setting. Registered patients and supported 9,000+ monthly registrations with accurate data entry.
```

Skills: Patient-Registration, Data-Entry, Appointment-Scheduling, Phone-Support

### Customer Support

Dorgan's Sugar. Jan 2015 - Jan 2017

```text
Delivered friendly, professional support via phone and in person, resolving customer enquiries and service-related requests. Strengthened customer satisfaction and repeat engagement through consistent service.
```

Skills: Customer-Service, Phone-Support, problem-resolution

## Education

### The Elite VA Academy

Professional Virtual Assistance Training, Virtual Assistance

```text
Completed Professional Virtual Assistance Training at The Elite VA Academy in 2026.
```

### VSavvy Academy

Virtual Assistant Training & Certification, Virtual Assistant

```text
Completed Virtual Assistant Training and Certification at VSavvy Academy in 2026.
```

### Yemisi Peters Consult

Exceptional Customer Service, Customer Service

```text
Completed Exceptional Customer Service training at Yemisi Peters Consult in 2024.
```

### Udemy

Customer Support, Customer Support

```text
Completed Customer Support training on Udemy in 2023.
```

### Federal College of Education, Akoka

National Certificate in Education, English Education

```text
Earned a National Certificate in Education in English Education from Federal College of Education, Akoka in 2021.
```

## Tech stack

- Google Docs
- Slack
- Zendesk
- Google Workspace
- Trello
- Google Sheets
- Zoom
- Google Meet
- Canva
- Calendly
- ChatGPT

To contact Grace, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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