# grace mugeka

grace mugeka is a remote worker on Himalayas, Executive Assistant / Virtual Assistant at Rykhy Enterprise, based in Kenya.

Source: https://himalayas.app/@gracemugeka

```text
Executive Virtual Assistant at Rykhy Enterprise who coordinated executive calendars, travel, research, and business communications.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 62k+ USD |
| Job categories | Virtual Assistant |
| Skills | Executive Calendar Management, Travel Planning, Task Prioritization, Online Research, Report Writing, Meeting Coordination, Customer Service, Email Support, Phone Support, Live Chat, CRM Systems, Data Management, Order Processing, Google Workspace, Google Docs |

## What I'm looking for

```text
I’m seeking to contribute to a visionary company like Athena that values initiative, trust, and impact.
```

## About

```text
At Rykhy Enterprise, I supported the business owner with executive calendar management, travel bookings, and task prioritization. I also conducted online research and developed reports to guide strategic decisions.

I handled emails, calls, and online meetings using Zoom, Gmail, and Slack. I coordinated internal and external meetings, including agendas and follow-ups, while maintaining confidentiality around sensitive data and communications.

At Grace Collection, I supported customers by phone, email, and chat, resolving over 90% of issues on first contact. I also processed product orders and managed follow-ups, improving order accuracy by 30%.

I’m seeking to contribute to a visionary company like Athena that values initiative, trust, and impact. I have certificates in Customer Service and Virtual Assistance.
```

## Experience

### Executive Assistant / Virtual Assistant

Rykhy Enterprise. Jan 2023 - Aug 2024

```text
Supported the business owner with executive-level calendar management, travel bookings, and task prioritization. Conducted online research, handled communications, and coordinated meetings.
```

Skills: Calendar-Management, Travel-Planning, Online-Research, Report-Writing, Google-Workspace, Gmail, Slack, Zoom, Confidentiality, Time-Management

### Customer Service Representative

Grace Collection. Feb 2021 - Nov 2022

```text
Delivered excellent customer support via phone, email, and chat, resolving over 90% of issues on first contact. Processed orders and improved order accuracy by 30%.
```

Skills: Customer-Service, Communication-Skills, Order-Processing, Problem-Solving, Teamwork

## Education

### NIBS

Certificate, Cosmetology. 2017 - 2019

```text
Studied cosmetology at NIBS from 2017 to 2019.
```

### Alison

Certificate, Customer Service

```text
Earned a Certificate in Customer Service from Alison.
```

### ALX Kenya

Certificate, Virtual Assistance

```text
Earned a Certificate in Virtual Assistance from ALX Kenya.
```

## Tech stack

- Google Docs
- Gmail
- Google Drive
- Slack
- Google Workspace
- Google Sheets
- Zoom
- Google Slides

To contact grace, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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