# Grace John

Grace John is a remote worker on Himalayas, Operation Supervisor at Soarr High School, based in Nigeria.

Source: https://himalayas.app/@gracejohn1

```text
Customer-centric professional with 5 years of experience in service roles.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Operations Manager, Data Analyst, Customer Service Associate, Customer Service, Customer Support Manager |
| Skills | Data Entry, Data Management, Excel, Communication Skills, Process Improvement, Relationship Management, Customer Support, SLA Management, CRM, Salesforce, .NET, Google Sheets, Freshdesk, Airtable, Reporting, Analysis |

## What I'm looking for

```text
I am seeking a role that values customer satisfaction and offers growth opportunities.
```

## About

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I am a customer-centric professional with over five years of experience in delivering exceptional service across various roles, including call center operations and supervisory positions. My journey has been marked by a strong commitment to building rapport with customers and resolving complex inquiries effectively. I pride myself on my communication skills, problem-solving abilities, and a proven track record of exceeding customer satisfaction metrics.

In my recent role as an Operation Supervisor at Soarr High School, I successfully implemented systems that reduced disciplinary incidents by 15% and improved safety compliance among students and parents. My ability to foster collaboration and enhance operational efficiency has been instrumental in achieving a 17% improvement in performance metrics. Additionally, my experience as a Call Center Representative during the Atiku/Okowa Presidential Campaign allowed me to hone my data management skills while handling high volumes of inquiries and conducting voter surveys.
```

## Experience

### Operation Supervisor (current)

Soarr High School. Jan 2023 - Jan 2024

```text
Supervised school operations, reducing disciplinary incidents by 15% and improving safety compliance through a new attendance system. Enhanced operational efficiency by 17% and fostered collaboration among parents and staff, increasing involvement by 25%.
```

Skills: Communication-Skills, Conflict-Resolution, Relationship-Management, Data-Analysis, Problem-Solving

### Operation Supervisor

Soarr High School. Jan 2023 - Jan 2024

```text
Supervised school operations, reducing disciplinary incidents by 15% and improving safety compliance through new systems. Enhanced operational efficiency by 17% and fostered collaboration among parents and staff.
```

Skills: Communication-Skills, Conflict-Resolution, Relationship-Management, Problem-Solving, Data-Analysis

### Call Center Representative

Atiku/Okowa Presidential Campaign Team. Jan 2023 - Feb 2023

```text
Managed an average of 85 calls daily, providing information on campaign policies and conducting voter surveys. Utilized CRM tools for data management, contributing to a 5% increase in voter information database.
```

Skills: Communication-Skills, Customer-Service, Data-Collection, CRM-Tools, Data-Entry, Problem-Solving, Reporting

### Call Center Representative

Atiku/Okowa Presidential Campaign Team. Jan 2023 - Feb 2023

```text
Managed high call volumes, providing information to supporters and conducting voter surveys. Utilized CRM tools for data management, contributing to a 5% increase in voter information database.
```

Skills: Communication-Skills, Customer-Service, Data-Collection, CRM-Tools, Data-Entry, Problem-Solving, Relationship-Management

### Contact Center Representative

ISON BPO International. Jan 2018 - Jan 2022

```text
Handled high volumes of calls, resolving customer inquiries and improving retention rates by 11%. Provided support across MTN product lines and managed complex issues, enhancing customer satisfaction and operational efficiency.
```

Skills: Communication-Skills, Customer-Service, CRM-Systems, Data-Management, Problem-Solving, SLA-Management, Product-Knowledge

### Contact Center Representative

ISON BPO International. Jan 2018 - Jan 2022

```text
Handled inbound and outbound calls, resolving customer inquiries and improving retention rates by 11%. Managed data entry and operational support, contributing to a 15% increase in Net Promoter Score.
```

Skills: Communication-Skills, Customer-Service, Data-Management, CRM-Systems, Problem-Solving, SLA-Management

## Education

### Nasarawa State University

Bachelor of Arts, Languages and Linguistics. 2018 - Present

### Nassarawa State University

Bachelor of Arts, Languages and Linguistics. 2018 - Present

## Tech stack

- Salesforce
- Gmail
- .NET
- Google Sheets
- Microsoft Excel
- FreshDesk
- Airtable

To contact Grace, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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